We have a professionally recorded dial by name greeting. Says the same thing but using the same voice we use for our auto attendant and on-hold recordings.
"Add to Left Sidebar" Shortcuts & "Set Landing Page to..."
It's very aggravating not having a quick shortcut on the left sidebar area to access "Messages", and/or being unable to set my startup landing page to our Team Chat group. This would definitely benefit the app and it's users; not having to navigat...
I would love to see Aux codes added as an option for agents. This would be so beneficial to document queue adherence, as well as hold accountable for breaks, lunch, meetings, etc.
Because the "Department" field can be useful for filtering users and reports, allow administrators to manage the department names and provide a drop-down pick-from list in the user configuration.
The shades of blue on the charts and graphs in the Adoption and Usage Report are extremely challenging to differentiate. Please alter to the colors to make the information more accessible to people with vision issues.
Hope there will be an option to change the font color of the meeting interface. I can barely see the font letters in gray which is almost the same shade of the background.