Customer Ideas Portal

My company would like an option to change the "#" key to where it reads out a personalized directory. Right now, the "#" and "*" key only have 3 generic menu options.

.In this way, we would be able to analyse the caller's experience in missed calls more relatively and will help solving the issues related to minimize the missed calls.

When there are a lot of phone calls, and for quality and training purposes you are monitoring the calls, and it is very hard to keep track of which phone call you already monitor, and where you up to. SOLUTION will be to differentiate between read...

we have a tow company and use samsara to keep track as to where are drivers are located and gives us updates about the trucks performance

There are no BC dial in numbers to send to clients.

Allow users to quickly turn on or off their call queue ring status so they will not be disturbed during meetings/ breaks rather than completely removing themselves from the queue. A quick on and off feature in the RC App or the Phone application o...

To have a break between calls when working in a call queue. For example: You are working in a call queue and end a call. Another call comes in, but it doesn’t ring for you, it just rings for everyone else in the queue for30 seconds before ringing ...

Request is to add ability to turn on/off Mobile Notifications per Team. We have created quite a few Teams within RC. Our employees can be included in multiple Teams but may want to only receive Mobile Notifications from certain Teams. Unless I'm m...

we'd like to be able to disable premium rate calls on a per user basis, as a role permission would be fine as well.

Hi, we have a lot of team members who don't need their own phone number, all calls should come in via a group and the outgoing CLI should be that number as well. we don't want staff to have individual numbers at all because then they are tempted t...