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Disable entering extension when the call has gone to a voicemail message.

If an external call dials a direct line on your numbers list, it shouldn't have the ability to transfer to any extension on your extensions list. I had an external number dial a direct line that goes straight to voicemail, but they were able to hi...
Guest almost 3 years ago in RingCentral Web/Desktop App 1 Under review

display the incoming caller ID display on the Ring Central App.

That way I can see the name of the person calling.
Guest almost 3 years ago in RingCentral Web/Desktop App 1 Already exists

fine-grain analytics access via custom roles

We have a global setup but due to data regulations we want to set access permissions to certain regions and sites, EG UK team can only see the UK sites in the analytics portal. At present, we cannot get this done via the roles. We need to be able ...
Holger Sell over 1 year ago in RingCentral Analytics 1 Already exists

Call Transcription functionality + API capabilities

Please, implement an ability to see a call transcription and offer an API integration of that capability with other platforms.
Guest almost 3 years ago in RingCentral Integrations 2 Under review

Outbound Calls Information

When doing an outbound call, we can provide the reason of the call and have a key press option if the customer wants to speak to a representative
Guest almost 3 years ago in RingCentral Web/Desktop App 1 Under review

Add the capability to input the "To", "Company" & "Phone No" to all fax coversheets.

When sending a fax, although there are the fields of To, Company & Phone No., there appears to be no way to add that informaiton of the Fax Coversheet. Yet it asks for the fax number and which coversheet you want to use, along with being able ...
Debbie Cagle over 1 year ago in RingCentral Web/Desktop App 0 Under review

Since the ringcentral integration for salesforce, we need to contact the internal extensions of our RingCentral platform, which is currently not possible, support is reporting that the two entities are not communicating. In a future development, can you fix this?

Since the ringcentral integration for salesforce, we need to contact the internal extensions of our RingCentral platform, which is currently not possible, support is reporting that the two entities are not communicating. In a future development, c...
Alain PIT over 1 year ago in RingCentral Integrations 0 Under review

Privacy Issues

A default company team was created at the creation of the account. The use of this team chat was abandoned as there was limited control of users. However, every new employee that joins the company has access to this old team chat, which contains f...
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Under review

Add Additional Filters to Analytics Performance Reports

Example: Extension 999707 "Florida Forward" is set as Key-Press option #1 at two sites: 103-Austin 104-Dallas We need to be able to see how many times key-press 1 (ext 999707) is hit from EACH site. When looking at the performance report in analyt...
Brett McVay almost 3 years ago in RingCentral Analytics 2 Under review

Improvements to "from" caller ID option

When making an outbound call from a softphone, a user has an option to select what number they want for their caller ID. We have a pretty large number of extra company numbers that we like to keep on hand, however we don't want all users to be abl...
Alexander Wade almost 3 years ago in RingCentral Web/Desktop App 0 Future consideration