All ideas

As I am experiencing the thing, I purchased one extension for my company but i have 10 employees who have to be on same extension to answer... SO please help us with this so we could log in to same extension on multiple devices... that would be so...

Right now RC has a "wrap time" feature which is a great idea! However, it does not work when applied to a user who is extended over many call queues. According to the RC tech support rep I spoke with, wrap time is call queue specific and applies t...

We have some sites which would benefit from allowing no timeout for Hot Desk sessions. We have some sites which NEED to have a session timeout, as people move frequently. Currently, you can only set a default session timeout which applies company-...

In Analytics, can another KPI be added that counts the number of calls that had been forwarded when users have applied ‘Custom Rules’ and the new ‘Forward all calls’ feature.

Please allow us the option to remove the ignore button, so that agents do not have the ability to ignore incoming calls. Thank you!

when a client send a message, automatically upload it to company cam that has the same matching phone number affiliated to its profile.

RingCentral Analytics Company Numbers - Calls to Informational IVRs are logged as missed. Hi, We have noted that when a caller reaches an IVRs and then the caller hangs up after listening to the IVR, this will get logged as "missed" in the company...

Would be nice to have a log of who deleted voicemails from call queues since messages can be deleted from multiple users

Because the "Department" field can be useful for filtering users and reports, allow administrators to manage the department names and provide a drop-down pick-from list in the user configuration.

The shades of blue on the charts and graphs in the Adoption and Usage Report are extremely challenging to differentiate. Please alter to the colors to make the information more accessible to people with vision issues.