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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 7576 of 7576

Shortcut for 'Do Not Disturb'

Ring have short cuts so you can use your keyboard do actions but could they create a short cut to put you on ‘Do Not Disturb’. So instead of having to click on the circle > available > Do not disturb. It could be CTRL | D for do not disturb ...
Carren Booth 11 months ago in RingCentral Phone 0 Under review

Have a report for call per User in downloading the RAW File

Currently, under performance reports when you download the RAW File for calls using the USER filter, it doesn't include the part for which USER a call belongs to. Kindly include the USERS per call in the file.
Robinson Gimena 11 months ago in RingCentral Admin Portal 1 Under review

System downtime reports

System downtime reports would be helpful after power outages, server issues, internet issues.
Bud Underwood 11 months ago in RingCentral Admin Portal 0 Under review

Collecting customer feedback after a call or X amount of calls in the day

RingCentral feature that could be turned on on queues for all members, or extensions, for collecting feedback after the end of a call or option of after every few/X amount of calls. Example, When a caller calls a number/extension/queue group that ...
David Trabanino 11 months ago in RingCentral Admin Portal 0 Under review

Different fields showing in the CTI widget

Is it possible to have different fields show in the cti widget for inbound calls vs outbound calls.
David Skie 11 months ago in RingCentral Phone 0 Under review

Show Extension to connect

Whenever a caller calls the main number and wants to be connected to a specific extension, when the caller is about to be connected to that extension, the name of the extension should appear on the screen.
Amandeep Sharma 11 months ago in RingCentral Admin Portal 0 Under review

Increase SMS Logs in the Admin Portal to at least a year

Would be better if we could retrieve sms logs for at least a year on the admin portal as we can only retrieve 90 days worth of data.
James Peterson 11 months ago in RingCentral Admin Portal 0 Under review

Provide a dialer url for new Microsoft Edge Sidebar

Microsoft Edge recently added a new sidebar feature to quickly access web pages. Having the RingCentral dialer here would be super-convenient. It's just like the extension, but much more convenient. For more information, see https://www.microsoft....
Bryan Caplovitz 11 months ago in RingCentral Web/Desktop App 0 Under review

Require PIN for recordings outside of Admin Portal

Only those with access to the Admin Portal should be able to freely access call recordings. If this option remains on the app, a PIN should be required to listen and download recordings.
Elite Towing 11 months ago in RingCentral Mobile App 0 Under review

Enabled multiple call queues to be managed on the apps

Enabled multiple call queues to be managed on the apps
Rinny Dela Cruz 11 months ago in RingCentral Web/Desktop App 0 Under review