Allow agents to view their own call logs in the Max Agent
Agents view their own call logs easily in Max. They have access to a couple of calls in the Call History or in Messages. They can't see calls from the previous day or anything like that like they would in the Softphone application.
Currently, ring central meetings isn't able to record break out sessions within a meeting; regular main meetings are recordable, but once break out sessions are initiated, there is no way to record the individual sessions.
Added detailed data to QoS record and have it downloadable
When I manually go into a poor call quality I would like to have the details associated to the call record. Client ISP, End Point, Network type, Device, CPU, RAM, etc.....There is a Copy to clipboard option.
Allow Auto-Receptionist to transfer to specific numbers in extensions
I have an admin account that is for all official calls (non-customer related) and that extension has 5 phone numbers associated with it. It would be great if the receptionist could transfer to a certain number in the extension instead of just the ...
The ability to press a button in a voicemail greeting to break out to a specific extension. example:"I am not available to take your call, leave a message at the tone, or press 9 if this is an emergency to be transferred to XXX".
Setting to auto generate unique Audio Conference Calling participant code
I have a law practice that deals with super sensitive client conversations and HIPAA communications. The audio conference call feature has a fixed number with a fixed participant code to access. I know this can be reset through the portal, but I w...