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Allow agents to view their own call logs in the Max Agent

Agents view their own call logs easily in Max. They have access to a couple of calls in the Call History or in Messages. They can't see calls from the previous day or anything like that like they would in the Softphone application.
Guest over 2 years ago in RingCentral Contact Center 1 Already exists

Record Break Out Sessions

Currently, ring central meetings isn't able to record break out sessions within a meeting; regular main meetings are recordable, but once break out sessions are initiated, there is no way to record the individual sessions.
Guest over 2 years ago in RingCentral Meetings & Webinar 0 Under review

Disable beeping sound for incoming call on Engage Voice

Disable to beeping sound for incoming call
Reception 1 over 2 years ago in RingCentral Engage Voice 0 Under review

Added detailed data to QoS record and have it downloadable

When I manually go into a poor call quality I would like to have the details associated to the call record. Client ISP, End Point, Network type, Device, CPU, RAM, etc.....There is a Copy to clipboard option.
Will Snyder over 2 years ago in RingCentral Analytics 0 Under review

Show Missed Calls Widget

We see total calls and abandoned calls, but not an overall Missed Calls for an extention/queue.
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Allow Auto-Receptionist to transfer to specific numbers in extensions

I have an admin account that is for all official calls (non-customer related) and that extension has 5 phone numbers associated with it. It would be great if the receptionist could transfer to a certain number in the extension instead of just the ...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Hang-Up sound

after speaking with client or anyone from organization there is no sound indicate person hand up the call unless I go to app to see if they really hang up.
Guest over 1 year ago in RingCentral Analytics 0 Under review

Merge 2 separate calls

Some time I have 2 separate calls that i want to merge both call together there is no option for it.
Guest over 1 year ago in RingCentral Analytics 0 Under review

Voicemail Breakout

The ability to press a button in a voicemail greeting to break out to a specific extension. example:"I am not available to take your call, leave a message at the tone, or press 9 if this is an emergency to be transferred to XXX".
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Setting to auto generate unique Audio Conference Calling participant code

I have a law practice that deals with super sensitive client conversations and HIPAA communications. The audio conference call feature has a fixed number with a fixed participant code to access. I know this can be reset through the portal, but I w...
Guest over 2 years ago in RingCentral Phone 0 Under review