Customer Ideas Portal

Need to be able to get a voicement notification email with a recording. Our other provider had this and I am shocked you guys dont...

Add an option to record a message for recipient before forwarding a voicemail to them through desk phone.

I am a graphic artist and it would be nice to send proof to someone directly from programs I am using

Provide the staffing numbers (Scheduled, Required, Variance) by interval in the Intraday Manager down to the WEM skill level. Right now it is useless to me since I have multiple WEM skills across multiple departments.

Our company has many stores across several states. As RingCentral works now, if store A parks a call, there is nothing that stops store B or store C, etc, from picking up that call. It happened today simply because one store accidentally put in th...

We have several skills set up that do not have agents assigned to them so we have found several emails have been transferred to skills that don't have any agents. We are having to watch those skills and act if anything gets in there on accident. I...

Enable use of emoji's in chat function of RingCentral Meetings and Video

Is there really no way of getting through this update? https://support.ringcentral.com/article/Outbound-Calls-Tagged-as-Robocall.html Outbound Calls Tagged as Robocall | RingCentral For cases such as businesses like Dr. Office, Clinic, Hospita...

Templates management already allows for changing between various preset fax cover sheets and then applying those settings to multiple users. However, for organizations like ours that have legal obligations to include sensitive material notices on ...

We want to have an IVR play the pre-recorded prompt once, then connect it to the requested extension. Having to wait the extra two plays, especially for longer recordings is very cumbersome for customers.