All ideas

When setting hours for each individual queue, there are two overriding options, 24/7 and Custom. I think if ytou add another one, "Use Company Hours", then for companies that have mulitple queues, they only need to change their hours in one place ...

https://www.kixie.com/ Ring Central is better product just have to create a feature and that feature will do the need full as above company product does it nicely. Call 4 numbers and one person answers, the system disconnect the other 3 calls. - (...

Under, Performance reports, you are given KPI info in a graph form, for the company as a whole. what we are asking for the graph to be available for the user information as well.

Would like to have the option to disable RNA state for all agents

Once a task is created in the app, the UI offers the original task in the left column taking up most of the space and the ongoing conversation (replies) is constrained to a much smaller column. The task replies are where we spend much more time so...

I think allowing them to see their numbers would be beneficial - like a scoreboard that could be toggled on and off .

Ability to disable weighted scoring so that multiple scores can be available within a single evaluation, that do not impact each other. Example: A single form that shows two separate scores/rankings by section/category within the same form. A Cust...

McLeod is widely leverage in the transportation industry.

Adding a vacation option will automatically disable the phone from receiving calls. this will help with people who have a ring central app and will take the work out from having to disable or dnd the line.

We would LOVE to see RingCentral add a "test room" feature so that external guests of our meetings can test their permissions before hand in a test environment. Zoom currently has this feature (https://zoom.us/test).