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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

Showing 7576 of 7576

Dont Force the App to open when calling through extension

When you attempt to call a number from the Chrome extension, it pops up the main app in the last section you were viewing, such as messages or phone. This only really started when the new changes came out, around the March 20, 2023 timeframe. Befo...
John Hanna 11 months ago in RingCentral Phone 0 Under review

Add external fax # to Cover Page

Would like to be able to add an external fax# as the Return Fax# for fax Cover Pages. We use it for sending faxes ONLY.
Bay City Fax 11 months ago in RingCentral Web/Desktop App 0 Under review

911 Address / site address applicable for all address fields or address book

Need to create an address book so that you can easily populate address for other fields instead of having to type it each time.
Robert Kuryk 11 months ago in RingCentral Admin Portal 0 Under review

ability to copy / duplicate an IVR item (prompt for new extension)

Need ability to copy existing IVR to a new and add new relevant name / extension but retain all settings
Robert Kuryk 11 months ago in RingCentral Admin Portal 0 Under review

Allow custom work week in LOB Analytics

I have a retail customer whose work week is Sunday to Saturday and wants a weekly report to reflect this. Last 7 days to date only works if you manually do it on the day in question, they need a report subscription that allows a weekly report Sund...
Maintel Support 11 months ago in RingCentral Analytics 0 Under review

Don't use system same output source for listening music and taking calls

The customer is requesting to be added as one of the features for the RingCentral desktop app the ability to listen to thatmusic which cannot be heard by the caller on the other line. The output source for playback and taking calls while using the...
Ronald A 11 months ago in RingCentral Web/Desktop App 0 Under review

Press zero to repeat company greeting

Press zero to repeat the company greeting As of the moment when you press Zero after the company greeting it only routes you to the operator extension Zero dialing is only working when you're on a user/group greeting
ROXANNE GOMEZ 11 months ago in RingCentral Phone 0 Under review

Answered calls break down by time of a day

I want to see what % of outbound calls is answered on average at specific time of a day.
Max Lukasevych 11 months ago in RingCentral Analytics 1 Already exists

Under contact in RC App, wants to have an option to select number for SMS as default

Under contact in RC App, wants to have an option to select number for SMS as defauldefault
Ralph Reyes 11 months ago in RingCentral Web/Desktop App 0 Under review

Different Ringtone for Transfers

Our parts manager isn't able to distinguish between inbound phone calls and direct transfer phone calls.
Ian Ward 11 months ago in RingCentral Phone 0 Under review