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Please add the Billing section to the Audit Trail

Recently, somehow our International Dialing feature was turned off, but we were unable to see when that happened or who made that change through the Audit Trail. Support told me that the "Billing" settings are not logged in the Audit Trail, but I ...

Guest almost 3 years ago in RingCentral Admin Portal 0 Under review

1 VOTE

Active Call Duration Tracker

Is there a way to view the active call's duration without doing the calculation from the call's start time or waiting for the call to end? Could be accomplished through live reports, presense, or call log. This would be hugely beneficial to help k...

Joseph Stigliano over 1 year ago in RingCentral Admin Portal 0 Under review

1 VOTE

Adding Recurring Activity (Meeting, Coaching, etc.)

Currently, I am manually adding weekly meetings, bi-weekly QA coaching in RC and it's taking so much time to do this because I have to put a reminder on my calendar to make sure that these are being coded appropriately and timely. I am wondering i...

Laarnie Hill over 1 year ago in 2 Already exists

2 VOTE

QM - Feedback Comments - Punctuation Doesn't Carry Over from Word

A user may need to type their feedback comments into a Word document first and then copy/paste into the QM Tool Evaluation Form. When we copy/paste from Word into the QM Tool, quotation marks and apostrophes disappear.

Jennifer Lewis almost 3 years ago in RingCentral Contact Center 3 Future consideration

2 VOTE

QM - Calibration Screen – Needs Interaction Dates

Please add the Interaction Date to the Calibration Screen; see screenshot

Jennifer Lewis almost 3 years ago in RingCentral Contact Center 0 Future consideration

2 VOTE

Add Date & Time to body of an email meeting invite for RC Video

We are looking to have the date and time automatically added to the body of an Outlook email invite for RingCentral Video. This seems to work with RingCentral Meetings, see attached image. We schedule meetings with the RingCentral app

Guest almost 3 years ago in RingCentral Video 0 Under review

1 VOTE

Allow E911 Addresses to be added to end user accounts with a simply one address or site selection.

Allow E911 Addresses to be added to end user accounts with a simply one address or site selection. At one time you could update end user accounts E911 Address by simply searching for the location and selecting it and it would automatically populat...

Vivian Mitchell over 1 year ago in RingCentral Admin Portal 1 Under review

1 VOTE

Ability to scroll using the mouse in the 'Agent Details' widget

Currently, when the list of 'agents' in the 'Agent Details' widget is more than what the widget can accommodate, the user needs to click 'next' to go to the next page. It would be quicker, more intuitive, and flexible if it was possible to scroll ...