All ideas

To reduce the frustration of dragging and dropping, maybe have it so the hard coded order number could be modified with a checkbox setting or something that allows the user to enter 1, 2, 3, etc. manually to customize the order. If you have more t...

We have teams that have been created where it would be very useful for a handful of individuals to push out information to staff without having others be able to comment on it. It would be very helpful to have additional granularity on the securit...

It would be really useful to be able to run a report on all teams, team membership and the activity. Right now, there's only a roll up in the dashboard it it would be really useful to get more details on the activities that are happening on the te...

Every time there is a holiday or company day off, I have to go into each individual channel to put an out of office. Can there just be an option to pick all channels and just do one for the whole company? Also, it would be nice to have a start and...

We need the Comment box from the Interactions page added to the My Tasks page so that we can see all pertinent notes about the interactions that are assigned to the evaluator without leaving the My Tasks page.

We would like to have a way to get an export of all pick up groups (and the members within) into a spreadsheet. The feature should work the same as the ‘Download user list’ under ‘Users with extensions’. This would be useful to clearly see all gro...

Aloha. It would be benificial for a user to be ablet to toggle accepting calls from an assigned call que. Currently their is the ability to toggle off all call ques, but not individual. Please feel free to reach out to me for further details on th...

For instance a reminder voice message to a list of phone numbers.

It would be very helpful to our agents to see more than two Display Settings options at a time. For example, Queue Name, CallerID Name, CallerID Number, and Phone Number would all be wanted by our agents -- all four options at once. Thank you.

Can you please add a fictionally that will allow my clients to just dial *and 4 numbers example - *5626 then it will connect to my company main number like a shortcut.