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Have Caller's Names Show Up In Call Queue

Currently, whenever a call comes into a call queue, we are unable to see the caller's name until after the call has ended. We need to be able to see these names while the call is in progress.
Savant savant over 1 year ago in RingCentral Phone 0 Under review

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Guest over 1 year ago in RingCentral Analytics 1 Under review

Ability to report on numbers of files shared, tasks created, events created etc. in the Meetings tab of RC Analytics

Whilst we can see information on # of Messages sent, #of teams etc (as per the image attached). It would be great if we can also see further information such as amount of files shared, events created, tasks created etc. This would help us to under...
Ty Stephens almost 3 years ago in RingCentral Analytics 0 Future consideration

Operators can sort text by phone numbers vs mixing all received text together

We use a few different numbers and sometimes use a number specific to a listing. As the operator I currently can't see which number a text is coming in on and they are all mixed. I need a way to check the text for each phone number vs all numbers ...
Kerry Millhiser over 1 year ago in RingCentral Phone 0 Under review

Dock the Dial Box page and Ability to add users to groups without going into every group

If we were able to dock the Dial Log box it would make it much simpler to disconnet from calls withouth searching through several windows. Shoretel had this option and you could dock it to the top, bottom or side of your monitor. When adding a new...
Cindy Strutman over 1 year ago in RingCentral Phone 0 Under review

Chat Feature to add to company website

It would be helpful if the chat feature on a companies website would be tied to the phone, that way when someone is off (Do Not Disturb) they would not be in the queue to receive chats.
Lisa Rudisill over 1 year ago in RingCentral Contact Center 0 Needs more information

Call log for transferred calls

In the "All Calls" section, having a transferred calls section would be helpful. I answer incoming calls. Knowing what I have done with that call would be nice. I have to keep a monthly call log on paper as to who I transferred it to, if I hung up...
Tiffany Leicht about 3 years ago in RingCentral Phone 0 Future consideration

Roles and Permission specific template only

Roles and Permission specific template only that only target Roles and Permission and not being included on the current template. Reason behind is the feeling of too much risk using the template that might affect all the accounts settings if it wa...
Ildefonso Ambrocio about 3 years ago in RingCentral Admin Portal 1 Future consideration

Sort Call Logs

My business relies heavily on using call records to train and teach our employees. Currently, you are unable to sort the call logs, and have to scroll through pages to find certain calls. For example, sorting by longest call is a function we frequ...
Christian Ramesberger over 1 year ago in RingCentral Admin Portal 0 Under review

Audit Trail Scheduled Reports

Would like to be able to schedule weekly or monthly reports that contain audit trail events for the past week/month.
Jhan Umali over 1 year ago in RingCentral Admin Portal 0 Under review