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Remove/disable the "delete post" option in more

When you click the 3-dots when hovering over the time, you are given the option to delete your message. Make this setting optional or give the ability to disable this option.
Robin Bartholomew over 1 year ago in Developer Platform and APIs 0 Under review

Delegated Line reporting needs improvement

We have recently migrated from a Call Queue to a Delegated Line configuration for our Customer Service team. The change came with some great improvements to call handling, but has shown a significant flaw... no reporting of call activity in Analyt...
Elton Lockhart over 1 year ago in RingCentral Analytics 0 Under review

multi Ring Central is better product just have to create a feature and that feature will do the need full as above company product does it nicely. Call 4 numbers and one person answers, the system disconnect the other 3 calls. - (...
Pushpinder Puri over 1 year ago in RingCentral Contact Center 0 Under review

Graphs showing individaul/ user KPIs

Under, Performance reports, you are given KPI info in a graph form, for the company as a whole. what we are asking for the graph to be available for the user information as well.
Hajri Tonuzi over 1 year ago in RingCentral Analytics 0 Under review

Option to remove RNA state

Would like to have the option to disable RNA state for all agents
Saul Rodriguez over 1 year ago in RingCentral Engage Voice 0 Under review

Make task replies column resizable/more prominent in task view of Ring Central App

Once a task is created in the app, the UI offers the original task in the left column taking up most of the space and the ongoing conversation (replies) is constrained to a much smaller column. The task replies are where we spend much more time so...
Bob Murdoch over 1 year ago in RingCentral Web/Desktop App 0 Under review

Having the employees see how many calls they took

I think allowing them to see their numbers would be beneficial - like a scoreboard that could be toggled on and off .
Cynthia Bernier over 1 year ago in RingCentral Phone 0 Under review

Ability to disable weighted scoring so that multiple scores can be visible

Ability to disable weighted scoring so that multiple scores can be available within a single evaluation, that do not impact each other. Example: A single form that shows two separate scores/rankings by section/category within the same form. A Cust...
Emily Bell over 1 year ago in RingCentral Contact Center 0 Future consideration

Active Call Duration Tracker

Is there a way to view the active call's duration without doing the calculation from the call's start time or waiting for the call to end? Could be accomplished through live reports, presense, or call log. This would be hugely beneficial to help k...
Joseph Stigliano over 1 year ago in RingCentral Admin Portal 0 Under review

Adding Recurring Activity (Meeting, Coaching, etc.)

Currently, I am manually adding weekly meetings, bi-weekly QA coaching in RC and it's taking so much time to do this because I have to put a reminder on my calendar to make sure that these are being coded appropriately and timely. I am wondering i...
Laarnie Hill over 1 year ago in  2 Already exists