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Archiver seperation of call recordings for phone transfers.

Currently, when someone calls into the Office (ie extension 1) and they are then transferred to a user at a different extension, the recording of the whole conversation is kept in the Office line. We request that once a transfer is made, there is ...
ISDA Office over 1 year ago in RingCentral Phone 0 Under review

Add an email notification option for sent texts.

Many of us already archive our email and if both sent and received texts get sent to our email, we are archiving our texts through our email. It would save us the money and hassle of having to hire a firm to archive the texts specifically.
Dennis Delphenich over 1 year ago in RingCentral Admin Portal 0 Under review

Have Caller's Names Show Up In Call Queue

Currently, whenever a call comes into a call queue, we are unable to see the caller's name until after the call has ended. We need to be able to see these names while the call is in progress.
Savant savant over 1 year ago in RingCentral Phone 0 Under review

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Guest over 1 year ago in RingCentral Analytics 1 Under review

Call log for transferred calls

In the "All Calls" section, having a transferred calls section would be helpful. I answer incoming calls. Knowing what I have done with that call would be nice. I have to keep a monthly call log on paper as to who I transferred it to, if I hung up...
Tiffany Leicht about 3 years ago in RingCentral Phone 0 Future consideration

Roles and Permission specific template only

Roles and Permission specific template only that only target Roles and Permission and not being included on the current template. Reason behind is the feeling of too much risk using the template that might affect all the accounts settings if it wa...
Ildefonso Ambrocio about 3 years ago in RingCentral Admin Portal 1 Future consideration

Operators can sort text by phone numbers vs mixing all received text together

We use a few different numbers and sometimes use a number specific to a listing. As the operator I currently can't see which number a text is coming in on and they are all mixed. I need a way to check the text for each phone number vs all numbers ...
Kerry Millhiser over 1 year ago in RingCentral Phone 0 Under review

Dock the Dial Box page and Ability to add users to groups without going into every group

If we were able to dock the Dial Log box it would make it much simpler to disconnet from calls withouth searching through several windows. Shoretel had this option and you could dock it to the top, bottom or side of your monitor. When adding a new...
Cindy Strutman over 1 year ago in RingCentral Phone 0 Under review

Chat Feature to add to company website

It would be helpful if the chat feature on a companies website would be tied to the phone, that way when someone is off (Do Not Disturb) they would not be in the queue to receive chats.
Lisa Rudisill over 1 year ago in RingCentral Contact Center 0 Needs more information

Show Specific Meeting Name Rather than Personal Meeting ID in Outlook

When I am scrolling through many recordings of meetings, having them all listed with the same name is not useful. If I can find the meeting on Outlook referencing the right name for my meeting, because I put the right description in the meeting be...
Guest about 3 years ago in RingCentral Meetings & Webinar 0 Under review