Customer Ideas Portal

We use a few different numbers and sometimes use a number specific to a listing. As the operator I currently can't see which number a text is coming in on and they are all mixed. I need a way to check the text for each phone number vs all numbers ...

If we were able to dock the Dial Log box it would make it much simpler to disconnet from calls withouth searching through several windows. Shoretel had this option and you could dock it to the top, bottom or side of your monitor. When adding a new...

It would be helpful if the chat feature on a companies website would be tied to the phone, that way when someone is off (Do Not Disturb) they would not be in the queue to receive chats.

My business relies heavily on using call records to train and teach our employees. Currently, you are unable to sort the call logs, and have to scroll through pages to find certain calls. For example, sorting by longest call is a function we frequ...

Would like to be able to schedule weekly or monthly reports that contain audit trail events for the past week/month.

Hi Team, Currently the time-stamp of the call log only has hours and minutes and it does not includes second in it and represented as hh:mm. Thus, it is not possible to share the exact time-stamp while troubleshooting any case when the calls are b...

Please may we request the ability to set/change the date format in RingCentral Analytics? Currently the format is Month/Day, but here in the UK we are accustomed to working with the Day/Month format.

The suggestion is to add an option, which allow call queue calls to be notified, even if the user is busy. We have the following example, provided by one of our customers: While on a call with their colleagues, the emplyees are missing external ca...

In working through issues with IVR set up and routing, having the ability to see what company number a caller originally called and what IVR option they selected prior to ringing a call queue would be helpful in identifying potential errors in IVR...

If an attendant signs out of the RingCentral application with AcceptQueueCalls enabled, the drop-down in the admin menu displaying attendants' status shows the attendant as available. In fact, the attendant is off-line. I believe the drop-down fea...