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Call Queue voicemails available in RC APP and GUI interface

Ability to view/listen/delete voicemails left in a call Call Queue from both RC app and web interface.
Benny Martinez 3 months ago in RingCentral Web/Desktop App 1 Under review

User Settings: Disable call waiting while on a call.

Use a "Currently on another Call" greeting message while on another call or have the capability to disable Call waiting. An options that say, while i'm on another call us this greeting, or while i'm on a call go straight to voicemail.
over 2 years ago in RingCentral Phone 26 Planned

Adjust how missed calls are categorized for group calls

Currently if a group is set to ring all members at once and someone else answers it will show as a missed call for everyone else who didn't answer. It would be nice if the system knew the call had been answered and didn't show as a missed call.
Zoe Ratchford over 2 years ago in RingCentral Analytics 43 Future consideration

Fix your crappy TCR submissions and customer service rep training.

I have been trying to get TCR approved for 2 months now. All the customer support people are worthless and a bunch of bozos. How does no one knows what is going on or how to fix my TCR problem. I am new to Ringcentral and by far the worst experica...
Cristo Garcia 3 days ago in RingCentral Phone 0 New

Phone contacts sync with Microsoft Outlook

Previously on Mitel, customer was able to sync contacts from phone and Microsoft Outlook. Please add this feature to RingCentral.
Chasetek Support 3 days ago in RingCentral Phone 0 New

Whiteboard - allow only host to write on it

Sometimes you want to write or draw sth on the whiteboard but don't want the others to do it. So the option that allows you to disable writing and drawing on the whiteboard for the participants would be pretty useful.
Dominik Patoła 3 days ago in RingCentral Video 0 New

Calendar Presence Is On | O365 Outlook Calendar

The interface correctly updates my RingCentral availability to In a Meeting, however it does not set my phone to DND. It seems like it should make my Status "In A Meeting" and set my availability to DND. This should be the same logic for normal me...
Nancy Lawson 3 days ago in RingCentral Integrations 0 New

Order contacts in the message tab

Igor Zenyuk 4 days ago in RingCentral Contact Center 0 New

Staff want a different ring tone for external calls verses internal calls.

They answer external calls during set hours, but answer internal calls at all times.
Deb Moretz 21 days ago in RingCentral Phone 0 New

Need APIs to expose license usage details for BI reporting

Need APIs to expose Total, In Use and Available license counts as viewed in Service Web Portal under Billing > Licenses & Inventory. Also, the Live Reports license counts need to reflect the true counts from the license status report that c...
Tom Lampert 3 months ago in Developer Platform and APIs 0 Under review