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Ability to track agent time by phone status

Currently, there are only metrics around talk time or hold times, but no metrics on agent's phone status. There should be reporting on how long an agent's phone was in available, Do Not Disturb, or other statuses. This is an important metric for m...
Guest over 2 years ago in RingCentral Analytics 7 Future consideration

Speed Dial: Company wide directory for Speed Dial

Our company has several dozen contacts that everyone in the office uses.We don't want to have to WASTE TIME programing each phone with the names and numbers.We want to create a Single, Company Wide, Shared, Directory of Speed Dial numbers and name...
over 3 years ago in RingCentral Phone 33 Future consideration

Support for threaded conversations

When an org depends on Glip conversations to handle all sorts of matters throughout the day, it's easy to loose a thread in the current schema.   Add support for threaded conversations, please.  This will be understandably difficult given the vari...
over 3 years ago in RingCentral Web/Desktop App 28 Planned

Show Original callers number when Transferring calls to Contact Centre

Currently when calls from customers are transferred from RC MVP to our RingCentral (Nice) contact centre, the customers number is replaced with the transferrers RC number. Please can an option be enabled to pass through the original callers number...
James Bird about 1 month ago in RingCentral Contact Center 0 New

Adjust how missed calls are categorized for group calls

Currently if a group is set to ring all members at once and someone else answers it will show as a missed call for everyone else who didn't answer. It would be nice if the system knew the call had been answered and didn't show as a missed call.
Zoe Ratchford over 3 years ago in RingCentral Phone 61 Planned

Changing the Main Super Admin to another existing extension

It will be easier if there's an option to switch the main super admin on the account to another existing extension, instead of moving the information from one extension to another or moving the direct number. Since there are some important message...
Joms Knight about 2 months ago in RingCentral Admin Portal 1 New

ACR - Call not was not recorded

Customer want to get alert notification if a call will not be recorded. As per cx this will help them track calls that are not being record.
RC Tester Account 4 days ago in RingCentral Admin Portal 0 New

Desktop app version report with station ID

It would be nice to add the station id associated with the user that shows on the report so you can determine if the computer is still active with that user. Also it would be good to add a refresh button or put a timeline on when the report will w...
Dave Dickhout 4 days ago in RingCentral Admin Portal 0 New

Ability to delete the recurring meetings set by other User Extension - RCV

Add the ability to delete/remove the recurring meeting set by the other User extension/s (who is no longer part of the company) from the RingCentral Video Meetings.
Lei Tester 4 days ago in RingCentral Video 0 New

Colums for Record username and User work hours schedule

when downloading user list, there is no column for Record username and User work hours schedule, as one gance for the account administrator
Feorila Loria 4 days ago in RingCentral Admin Portal 0 New