Customer Ideas Portal

It would be a very useful tool so we can always go back to the conversation and review what have been discussed.

Requesting an option to delete a line key os user on presence This is convenient if the user(s) is designated to receive inbound calls only.

My boss has expressed that the email notifications are too much, and wanted them turned off. Currently there is no way to disable meeting notifications under specific criteria. For example, if I add someone as a co-host, they receive the email eve...

Call monitoring group to Performance report - Call monitoring groups should also be included in the list to filter for the performance report

Managers would find this helpfulIt is useful because you can see total # of calls an employee did on a daily basis instead of the lump sum of the time period. You guys basically already have this data in the graph. If it can just be exported in a ...

We use Ring Central for training remotely and in the Ring Central Meetings, there was an option to share computer audio when playing videos, which we used all the time. With now having to use Ring Central Video, that option is no longer available ...

Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As ...

How to do I save new contacts as "Company" contacts? Currently all new contacts I create are stored as "Personal" contacts. Is there a way to pick where a new contact gets stored?

When an org depends on Glip conversations to handle all sorts of matters throughout the day, it's easy to loose a thread in the current schema.   Add support for threaded conversations, please.  This will be understandably difficult given the vari...

When scheduling a RingCentral video meeting, the RC app defaults to "Outlook web calendar" which we are not using at our company. Employees have to keep changing back to "Calendar app" every time there's an update to the RC app. We need a way to d...