Skip to Main Content

Customer Ideas Portal

Showing 593

Outlook Contact Sync with Subfolders

Currently, when syncing the RingCentral App with Office365 Contacts, the only contacts that are pulled are from the primary contacts folder, not the subfolders that a user may have created. It would be useful to either Provide for the ability to c...
Brandon Patton almost 2 years ago in RingCentral Web/Desktop App 5 Future consideration

Bring back the pause screen share feature

The ability to pause your screen share is extremely helpful. For instance, while your client is asking a question, you pause the share to locate the information in order to answer their question. This was something you were always able to do using...
Guest over 2 years ago in RingCentral Video 1 Future consideration

A way to identify peak call volume

I've attached an example we are looking for. Peak hours month by month. We are looking to have an easy way to see where we need to resource our staff to best support our customers. As we are a technology solutions and service company for Retail an...
Guest over 2 years ago in RingCentral Analytics 1 Future consideration

Call Queue Position

Call Queue Position when customer is waiting, it should say there are 2 callers ahead or 1 or 5 callers ahead.
Guest almost 3 years ago in RingCentral Phone 6 Future consideration

Analytics - IVR key presses as a KPI option

Be able to see what IVR key presses are being used for a site/branch within analytics site. Right now we have no way to track routing to shared que's from branches using it. i.e. caller pushes 2 on ivr, is routed to a large multi site que. i would...
Guest almost 3 years ago in RingCentral Analytics 0 Future consideration

Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page

Currently, if a user leaves the company and their account is disabled, I have to go and click each call queue group one at a time to see which ones they were in to remove them. I would like a feature under "Users with extensions" where I can click...
Doug Flood almost 2 years ago in RingCentral Admin Portal 4 Future consideration

Call in queue notification

adding a sound notification to alert of a call in queue would be great!
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Option to disable the beep before a page

Give us the option to disable the beep when paging.
Guest about 3 years ago in RingCentral Mobile App / RingCentral Web/Desktop App 8 Future consideration

Remove the announcement to announce yourself when doing a conference call

With the newest RingCentral update, we are having all 3 parties on a simple conference call, hear a notice to announce yourself to join a call. This is not a meeting that we've scheduled, it's a simple connection of 3 people. We should have the op...
Jay Puppe almost 3 years ago in RingCentral Web/Desktop App 2 Future consideration

Global Company Address Book (External Users)

We have common vendors that everyone should have on their phone. Everyone would have to add these as contacts manual (even if its in a bulk upload). It would be nice if there was a way to give this power to an admin and have a 'global' address boo...
Guest about 3 years ago in RingCentral Phone 3 Future consideration