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Customer Ideas Portal

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Remove the announcement to announce yourself when doing a conference call

With the newest RingCentral update, we are having all 3 parties on a simple conference call, hear a notice to announce yourself to join a call. This is not a meeting that we've scheduled, it's a simple connection of 3 people. We should have the op...
Jay Puppe about 2 years ago in RingCentral Web/Desktop App 2 Future consideration

Option to disable the beep before a page

Give us the option to disable the beep when paging.
Guest over 2 years ago in RingCentral Mobile App / RingCentral Web/Desktop App 7 Future consideration

In Call Queue Press 1 to Leave a Voicemail

Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.
Guest almost 2 years ago in RingCentral Phone 2 Future consideration

Analytics - IVR key presses as a KPI option

Be able to see what IVR key presses are being used for a site/branch within analytics site. Right now we have no way to track routing to shared que's from branches using it. i.e. caller pushes 2 on ivr, is routed to a large multi site que. i would...
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Allow RC users to make internal phone calls after business hours

We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have busi...
Megan Brauner about 2 years ago in RingCentral Phone 3 Future consideration

Remove the option to change outbound Caller id on App

Please allow admin to restrict users in changing their outbound caller using App. We can create a custom role to restrict outbound caller id but is only applicable on admin portal and they are still able to change it using the app.
Guest over 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Show DND status on Desk phone for colleagues to know.

Currently, when setting our desk phones to DND only the user can see the DND status. Other employees cannot see the DND status set. Need an update so everyone in the organization is on the same page as to who is or isn't available
Brock Kimball about 2 years ago in RingCentral Phone 2 Future consideration

Allow personalized ringtones for mobile phone

Can you please make it possible to choose personal ringtone for calls on the mobile app? The options you have are bad and not one even sounds like a telephone. This is a simple feature available on pretty much every other app. I want to be able to...
Guest over 2 years ago in  1 Future consideration

Outlook Contact Sync with Subfolders

Currently, when syncing the RingCentral App with Office365 Contacts, the only contacts that are pulled are from the primary contacts folder, not the subfolders that a user may have created. It would be useful to either Provide for the ability to c...
Brandon Patton 12 months ago in RingCentral Web/Desktop App 4 Future consideration

Ability to take DNC's off the List thru an upload

We currently have the ability to upload a file to add to the DNC list but we do not have the ability to upload a file to take off the DNC list. We have hundreds of records every day that we need to add and hundreds that we need to remove but curre...
Scott Bittner about 1 year ago in RingCentral Engage Voice 0 Future consideration