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Customer Ideas Portal

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Add Department Field to User Templates

I think the Department field should be included in the User Templates. There are many times when I'm created several extensions for users in the same department. Currently, there is no way to set this field for multiple users outside of an export/...
Nick Rowland 11 months ago in RingCentral Phone 1 Under review

Additional features For Zendesk Integration

Customer is asking for a similar feature in RC for Zendesk, that's currently available in RC for Salesforce. Being able to dial via browser and not having the RC App pop up to make the call. See Screen Shot from RC for Salesforce. You have 4 optio...
Steve Williamson about 1 year ago in RingCentral Integrations 0 Under review

RingCentral App for Linux

be able to install RingCentral App Desktop for Linux users on their computer
Denice Abbey Dizon over 1 year ago in RingCentral Web/Desktop App 4 Under review

Idle behavior shows users offline even though they are available and logged into RC.

I've noticed that when not using RC but logged in (running in the background idle) it will change the status for users from a green dot to a gray dot (offline). Even though users are available for a call. Fellow coworkers think the user is offline...
Kevin Backhus 11 months ago in RingCentral Mobile App 4 Under review

Smartphone App Switch b/w Accounts

I'd like to be able to switch between my multiple RC accounts on the Smartphone app without having to log out and back in. Right now I have to log out of the app and then log back in to the app with the other account credentials. (BTW the shortcut...
Guest about 2 years ago in RingCentral Web/Desktop App 12 Under review

Add an option to disable the 911 warning

The Desktop App prompts our user multiple times per day to warn them about 911 even though they have addresses configured. Can we get an option to disable the warning or at least snooze it for X number of days? Support is telling me that this is a...
Mickey Showers over 2 years ago in RingCentral Web/Desktop App 8 Under review

Option to Change Profile Picture on RingCentral Meetings

No description provided
Guest over 2 years ago in RingCentral Meetings & Webinar 7 Under review

block incoming caller ID

I would like to block incoming caller id name and number for a single extn. in our legal dept for anonymous calls.
Rafi Rimer about 2 months ago in RingCentral Web/Desktop App 1 Under review

Set Intercom Feature In Bulk.

When going through to turn on which phones are permitted to accept intercom calls it would be helpful to be able to do this in bulk for multiple or all phones at once for each site. An option to just select all phones and apply an intercom templat...
Nate Graham 5 months ago in RingCentral Admin Portal 1 Under review

Automatically go to after hours for holidays

There should be a feature to just toggle holidays on or off. So when the next holiday comes up if it is on, calls automatically go to the after hours message. Currently I've been told you have to create a rule for each holiday with each date and t...
Charis Appointments 8 months ago in RingCentral Admin Portal 0 Under review