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CXOne - Life Cycle Management - Rules

Please increase the max cap on the following restrictions under Life Cycle Management. + Increase the rule limitations to be more than 10 + Increase the limitation of 10 skills max per rule + Increate the limitation of 15 teams max per rule We are...
Elizabeth Witte 7 days ago in RingCentral Contact Center 0 New

Add Column for reports to view voicemail box Listened vs Un-listened

Being able to add a column to view quantity of voicemails Similar to on the "users with extensions" List on the admin portal.
Eric Rakestraw 8 days ago in RingCentral Analytics 0 New

Show Original Callers Number in Caller ID When Transferring Calls on Mitel Phones

We are having an issue where the wrong caller ID is displayed when we transfer calls. When you transfer a call, if you press the speed dial on your phone, it will display the user's extension for the person receiving the transfer instead of the ca...
Gary Pecherkiewicz 8 days ago in RingCentral Phone 0 New

Message Notification

When the message screen is the main active window on my computer, I don't get an audible message notification. When another window is active window I get notifications. It would be useful to always get a notification in case I'm away from the comp...
Ryan Stine 8 days ago in RingCentral Web/Desktop App 0 New

Display status next to profile button

It would be helpful to display the Status text next to the profile button if I set a status using the Share Status option. Sometimes when I use the "Turn off" option on the red DND bar I forget to change my status. It would remind me to either cha...
Aaron Taylor 8 days ago in RingCentral Web/Desktop App 0 New

Ability to remove the option of start screen share or video meeting in Teams

We are new to ring central, and within the first week of starting the organization has received no more than a dozen video calls to the organization team that gets created for all licensed and enabled users. This is extremely disruptive on an orga...
Tim Edwards 10 days ago in RingCentral Web/Desktop App 0 New

block the faxing on the main number.

Customer would like to block the fax message on the main number but not including SMS and calls.
Rinny Dela Cruz 10 days ago in RingCentral Admin Portal 0 New

Show a rolling six weeks in the calendar instead of just the weeks in the month that is showing.

Many calendars show six weeks, not just the days in a given month. For example, if I am looking at the due date and it shows today, January 27th and I know I want to schedule for February 3rd, I have to click to go to the next month. Many calendar...
Karen Routt 10 days ago in RingCentral Web/Desktop App 0 New

Make a customer service phone number on your website obvious

It'd benefit everyone because we could actually get through to a real person in a timely fashion
Michael Martin 11 days ago in RingCentral Contact Center 0 New

Excel

i would like to be able to upload an excel file in the chat and the folks int he chat can open the file with me and make edits at the same time. Exactly like Microsoft teams. If I can get that, I can replace teams all together
Derek Stith 11 days ago in RingCentral Web/Desktop App 0 New