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Customer Ideas Portal

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Call Que Manager permissions

we currently do only have 3 permissions which can be assigned for Call Que Manager. - Full Access- Member management- Messages someone who would need to have both Member management & Message permissions we have to assign that person Full Acces...
Steven Basmacioglu 7 days ago in RingCentral Admin Portal 0 New

caller identifier to know if the call is for company a or b

have 2 company under 1 account, some users taking in calls for those 2 company's. it would be helpful if we do have a feature that would tell us if that caller is calling for company a or b.
Vernard Mateo 8 days ago in RingCentral Admin Portal 0 New

Add an customizable emergency notification on Ring Central

A Ring Central notification that is designed to pop up prominently on the screen, immediately taking priority over the other chats and glips. It also functions to simultaneously send a notification to all the phone apps. This feature is particular...
Gaege Rivera - 1603 8 days ago in RingCentral Web/Desktop App 0 New

Restore time limits to Agent List in Dashboard

The "old" dashboard under reporting has a feature where time limits could be put in specific not ready activities. This is not available in the current dashboard and is definitely missed
Nisa Tovsky 8 days ago in RingCentral Contact Center 0 New

Show a template preview

It would be useful to preview what user settings a selected template would change before it is applied. Even just a 'the following settings are impacted by the template' on the apply template confirmation pop-up would be helpful. This would help c...
Matt Julian 8 days ago in RingCentral Admin Portal 0 New

Transfer existing message from old mailbox to new user extension mailbox

Customer want to have option to moved old messages to another mailbox also they want to extend the capacity from current 200 per mailbox and have it backup before it get deleted permanently.
RC Tester Account 8 days ago in RingCentral Admin Portal 0 New

Install RingCentral application in batched

I want to be able to install the RC Phone app system wide for all users, without having to install it individually for each user that uses a single workstation.Just like the RC Desktop App. rc phone msi file
Ranier Gallego 8 days ago in RingCentral Phone 1 New

Shortcut iPad that auto-dials a number to the RingCentral application

Shortcut iPad that auto-dials a number to the RingCentral application
Richard Patungan 8 days ago in RingCentral Admin Portal 0 New

Create a TAG

Create a tag, so that when I import contacts it is tagged per person who handles that caller/contact.
Patricia Rodriguez 8 days ago in RingCentral Admin Portal 0 New

Allow users to select different colours to visually see different phone numbers a caller is calling, For example (Blue for company number, Green for RC direct number) This would visually allow users to see what number a caller is calling without having to see the phone number called.

When users have more than one phone number they are associated with, giving the option to select different colours when a caller phones into different phonen numbers would be beneficial.
Michael McLean 8 days ago in RingCentral Phone 0 New