Customer Ideas Portal

Please add a feature on the service web where the customer can remove the " Ability to toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.

Message-Only Extensions can be used for voicemail. Some call flows call for a different greeting during on-hours and off hours.

A way to have the option to leave an automatic voice mail when calling our customers. when we call a customer and we get their voicemail could we then have an option to select the automatic voicemail instead of manually leaving one. This setting w...

Unify Office Client should display participants of a call conference (this feature is already available in the smartphone app). An Audible signal when participants change (leave or enter).

A small but impactful feature that other systems we've used have is an audio tone/cue when a call is disconnected, whether abruptly or when a call is naturally ended. For anyone using a softphone and using multiple windows on a screen, sometimes i...

Up until the most recent update, phone numbers separated by period could be dialed in the RC Phone app. Now when trying to dial these numbers, there is just an error message stating that the number is invalid.

Agent's own their callbacks. If an agent leaves the company or neglects to maintain contact with someone in their pipeline we want the lead to automatically go back into the pool so another agent can begin working it. We would want to set the numb...

It would be nice if the application could sense that the mic was in use, to be able to automatically update the Presence to "On a call", or something similar, when on a web meeting outside of Ring. If we are on a meeting with a client, using other...

We have found that the User presence still shows available if somebody is in the process of making a call, but the call has not connected yet. This can be confusing for our Receptionists who are trying to place a call to somebody they believe to b...

Is there any way for the Mitel phones to have the intercom working while the DND is enabled? We can see on the link https://support.ringcentral.com/article-v2/4604.html?brand=RC_US&product=RingCentral_MVP&language=en_US that "The Intercom ...