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Customer Ideas Portal

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Set Max Time Limit on ACD chat skills

We'd like to have the ability to set a wrap up time out on Chat ACD skills. We can set a timeout for phone ACD skills, but not chat. We have the same use case for wanting to limit automatic wrap up time on our chat skills as we do on our phone ski...
Kaci Joslin 19 days ago in RingCentral Contact Center 0 Under review

RC app fax default view and download location selection

Would like to add if possible, a feature that could select fax view (e.g adobe) as a default view and download location to a specific file in the computer.
Test One 19 days ago in RingCentral Web/Desktop App 0 Under review

Add a Display name field to the Park Locations

I would be useful to be able to have a Group Name for the Call Park ext. that is meaningful to the IT Department for ease of administration and a different Display name that is meaningful to the site and enhances the users ease of use.
Ian Stanton 19 days ago in RingCentral Admin Portal 0 Under review

I want to add cloud recording for my calls

My job requires that all phone calls need to be recording. When I signed up from ring central that said this would be a feature. Please add cloud recording on my phone. This is all need to be on my people
Scott Harter 19 days ago in RingCentral Admin Portal 0 Under review

Option to change the recipient Name for faxing out.

when a same company phone number was saved under contact list with different names. It will always show the 1st contact info saved from the account example: Contact Name: User 1 Phone number 1234567890 - company number Contact Name: User 2 Phone n...
Tester Account 19 days ago in RingCentral Mobile App 0 Under review

Require a password to open RC Admin using the 'Manage account' link in RC App

I believe most administrators also have a seat and line so they keep the RC App open. It's convenient but not very secure to allow a simple click of 'Manage account' in the RC App to go straight into service.ringcentral.com in Administrator mode. ...
David Hepper 19 days ago in RingCentral Admin Portal 0 Under review

Multi-Site Directory

Add the ability for clients that have multiple sites to use either a 'company directory' or 'site directory'. For 'site directory', this will limit callers to identify individuals at the site they have called into. Additionally, you could use an e...
Brett Spring 19 days ago in RingCentral Admin Portal 0 Under review

Show called # when inbound call comes in

It will be useful to show the called # when an inbound call comes in. I have 2 businesses and 1 business uses my company main and RC support and I have managed to amend settings to allow the called # to show when a call comes in. However we have b...
Michael Llewellen Palmer 19 days ago in RingCentral Mobile App 0 Under review

Page Counter for Faxing

A page counter to show what page of the fax it is currently on.
Shawn Doerrer 19 days ago in RingCentral Phone 0 Under review

Omit HTML Code in Microsoft Dynamics Chat Activity

We have an integration with Microsoft Dynamics. When chat transcripts save to our CRM, the chat activity is showing HTML code making it hard to read through the activity. We'd like for the HTML code to not show in our CRM activity to improve reada...
Kaci Joslin 19 days ago in RingCentral Contact Center 0 Under review