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Customer Ideas Portal

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Allow Single Email Address for Multiple Extensions

Allowing one user with multiple phones (multiple offices at same site) to access notification emails from RingCentral would be helpful. As it stands, only one email address is allowed for each user. For those with multiple phones, it is impossible...
Chris Bernhardt 3 months ago in RingCentral Admin Portal 0 Under review

Some snappy features missing

The desktop app does not have a easy way to delete all the records. Or often referred to as a delete all command. Another great feature it's lacking the ability to leave notes on numbers a lot less difficult than it already is. This would be reall...
Cypress Dev 3 months ago in RingCentral Web/Desktop App 1 Under review

Caller ID on Presence Buttons

In an executive, assistant scenario, we would like the ability to view the caller ID of calls that are incoming or active on a monitored line or presence key.
Jackie Lange 3 months ago in RingCentral Phone 0 Under review

Configuring Dial-By-Name Directory Extensions at the Site Level

Currently, you can only configure certain Dial-By Name Directory settings under the Main Site General Settings. It would be helpful to be able to have a separate Dial-By-Name Directory setting menu for each site. For example, currently, you can on...
Michael Scott 3 months ago in RingCentral Admin Portal 0 Under review

Add Ability to Sort by Unanswered Calls

Please add the ability to sort the phone voicemail list so that unheard messages are at the top. The small dot is very easy to miss when scrolling.
Brett Weiss 3 months ago in RingCentral Web/Desktop App 0 Under review

Ability to add custom speed dial button to yealink phones from the portal

I would like to add speed dial buttons to all phones in an office (i.e. copy services, building security, etc) via some kind of template for the phone.
Nick Papafotopoulos 3 months ago in RingCentral Phone 0 Under review

Automatically add assigned numbers to SMS Campaign

It would be very useful if any new number added to the account(s) be automatically added to the SMS Campaign otherwise it will be a step administrators will forget to do and the new phone user will not be able to use their text function.
Yvette Blandon 3 months ago in RingCentral Admin Portal 0 Under review

Allow others to see DND status through the phone settings not just the app

This should match the physical phone settings as well. If I put my phone on DND, it does not show on the phone screen (which the preset buttons should turn red, as it does when someone is on a call) nor on the app to others that I'm busy. I should...
Amy Russolillo 3 months ago in RingCentral Phone 1 Under review

Please add the ability to have multiple group managers for a usergroup.

Please add the possibility of having multiple group managers for a user group. This would open up the possibility of having multiple group managers by proxy, for example to make call forwarding for group members in case of illness. I think this w...
Holger Haase 3 months ago in RingCentral Admin Portal 0 Under review

Use Company Fax as Caller ID even assigned to user extension directly

Use Company Fax as Caller ID even assigned to user extension directly We do not want our operator extension to receive the faxes. We want to use our company fax number as caller id even it is assigned to a user extension.
Mark Simons 3 months ago in RingCentral Admin Portal 0 Under review