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Adjust how missed calls are categorized for group calls

Currently if a group is set to ring all members at once and someone else answers it will show as a missed call for everyone else who didn't answer. It would be nice if the system knew the call had been answered and didn't show as a missed call.
Zoe Ratchford almost 3 years ago in RingCentral Phone 51 Planned

Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

We have noticed that many of ours users do change the option of the call queue status to do not accept and move it back to accept. But it happens also that they change to Do Not Accept and forget about that status and sometimes till days after not...
Michaël Moens 3 months ago in RingCentral Web/Desktop App 1 Under review

User Settings: Disable call waiting while on a call.

Use a "Currently on another Call" greeting message while on another call or have the capability to disable Call waiting. An options that say, while i'm on another call us this greeting, or while i'm on a call go straight to voicemail.
almost 3 years ago in RingCentral Phone 28 Planned

Retrieve SMS in Bulk

Messages that are sitting in the inbox can be retrieved in bulk.
Jellien Velasquez 4 days ago in RingCentral Web/Desktop App 0 New

Decline a incoming call with a text message

Decline a incoming call with a text message sent to the caller
Mariefel Canilao 2 months ago in RingCentral Mobile App 0 New

Linking Tasks

We often need to open tasks from inside of one team to another. It would be very useful if we could link tasks together. Even if there were a simple "Task ID" which could be linked via @ or # that would prevent us from having to go back and forth ...
Brian Sweeney 21 days ago in RingCentral Web/Desktop App 0 New

Add ability to create folders and/or label call recordings

Have the option to label recorded calls for example: be able to mark a call as warm lead and then be able to find the recording easier by searching for warm lead. Alternatively have the option to create folders to put recordings in so that way you...
John Curran 21 days ago in RingCentral Web/Desktop App 1 New

Allow Presence line call routing or forwarding back to originating extension

An administrative assistant who has a presence line on their handset, answers the presence line extension and determines that the caller should leave a message to the originating extension. There isn't a way at this moment for the call to be route...
Carlos Couto 18 days ago in RingCentral Phone 0 New

Ability to run reports using Filter in License and Reports

When you go to License and Reports there is an option to use a Filter. When you select that option for filtering, and you run a report for a specific cost center, the report contains all cost centers. (We are a cost center centric customer). There...
Patrick Mulvey about 2 months ago in RingCentral Admin Portal 0 New

Disable employees from calling out from the Main Phone Line

Hello, we noticed that our employees are able to manually change their calling out line (via the app and desktop). Can you disable this function so that employees can ONLY use the numbers that they were assigned? Although we tell them not to switc...
Shaun Shimizu 8 days ago in RingCentral Mobile App 0 New