Customer Ideas Portal

If we ask an employee to send a text message to one of our contractors, then if we need to follow-up with them, we can check to make sure they've actually been getting that taken care of.

We have users that remove themselves from the call queue when they go on break, but then forget to put themselves back in. Even if we could select the time limit that they can take themselves out of queue, so that they would automatically go back ...

Currently, the inventory number is pre-selected when creating a limited extension. Users/Admins should have the ability to select a specific inventory phone number prior to the completion of the creation of the limited extension.

Sync contacts into Outlook via a sub-folder in RingCentral desktop app

Add ability to assign as many lines in Presence Appearance as needed to be Key Type = Primary Line on Polycom VVX411 phones to optimize phones for Sales Team. I have 12 lines on desktop phone. I'm stuck with either all 12 being primary line or if ...

It would be very useful for business owners to be able to add themselves to all voicemail boxes as co-recipients, that way they can easily access all voicemails. Currently the limit of voicemail boxes per co-recipient is 5. It would be helpful to ...

We use Ring Central for training remotely and in the Ring Central Meetings, there was an option to share computer audio when playing videos, which we used all the time. With now having to use Ring Central Video, that option is no longer available ...

When scheduling a RingCentral video meeting, the RC app defaults to "Outlook web calendar" which we are not using at our company. Employees have to keep changing back to "Calendar app" every time there's an update to the RC app. We need a way to d...

Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As ...

How to do I save new contacts as "Company" contacts? Currently all new contacts I create are stored as "Personal" contacts. Is there a way to pick where a new contact gets stored?