Skip to Main Content

Customer Ideas Portal

Showing 4698 of 4698

Add ability to Forward Voicemail from Desktop App and Plugins.

Forwarding voicemails from the desktop app and various pluggins would be very helpful. Right now, if an admin gets a voicemail and needs to forward it, they have to log into the website to do it. The apps are great and really leave no reason to ev...
over 2 years ago in RingCentral Phone / RingCentral Web/Desktop App 20 Planned

Add "Ask First' Feature to HubSpot Plug In

You can only blind transfer with the HubSpot Plug In. We need to be able to talk to who we are transferring to first. Please add this feature. It is already a RingCentral Feature just need the option added to the HubSpot Plug In.
Adrienne Ostrus 8 days ago in RingCentral Integrations 0 New

Changing Prompt repeats

I would appreciate if I were able to edit how many time the IVR menu prompt plays on the line. Right now its 3 times, no one listens to a prompt 3 times.
Stephanie Cooper 8 days ago in RingCentral Admin Portal 0 New

SMS: ability to SMS from the RingCentral website or email

As we start to make incredible use of your SMS service, we find it would be helpful if we could reply via one of the services mentioned above...Not all of our agents are so savvy as to have and be able to operate a smartphone, and we hope this is ...
over 2 years ago in RingCentral Phone 5 Planned

attach files in a chat while in a video meeting

it would be great if while in a video meeting and someone needs to get a document to the participants for them to download onto their computer, in the chat function if you can add an upload file button. other video meetings platforms have this opt...
Amilcar Cifuentes 12 days ago in RingCentral Meetings & Webinar 0 New

Call forward All from one device should update to the entire account

Currently, when call forward all is set on a polycom device, or another device on a licensed account, that call forward all only affects the reachability for that device, but calls will still come in to other devices on the same individual's accou...
Mike Kralik 12 days ago in RingCentral Phone 0 New

Text from the same main user number

we are unable to text from the main line
Guest over 2 years ago in RingCentral Phone 33 Planned

RC University Courses assigment, and progress tracking over multiple users.

We are looking forward on educating our Operations team members on RC by having them complete the RingCentral university, engage voice and engage digital trainings. We would like to have a way of assigning the trainings to our team members and ...
Ever Estrada about 2 months ago in RingCentral Admin Portal 2 Under review

Call Queues: allow mixture of call handling (simultaneously and in fixed order)

In a particular extensions call forwarding section (home, mobile, office), you can set the phones to ring simultaneous or in a fixed order. You also have the ability to group certain numbers such that home + cell ring simultaneous for 4 rings, and...
over 2 years ago in RingCentral Phone 6 Future consideration

Support and Integrate with Apple Watch

Apple Watch is a useful tool in my business. Wearing it on my wrist and feeling it vibrate when I am not near my phone, but a quiet environment is necessary, would be SO helpful. I have found other forums where other people have expressed that the...
Krishina Riggs 5 days ago in RingCentral Integrations 0 New