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Customer Ideas Portal

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do away with Max Agent entirely

do away with Max Agent entirely and have the CC features integrated into the RC apps Extensions and web UI, this will allow seam less integration with the RC features and simplify the end User experience.
Tony Puncher about 1 year ago in RingCentral Contact Center 1 Future consideration

WFM Pro - Ability to generate a new schedule for one or selected team members.

It would be great to be able to have the ability to have the system generate new schedules for one or just selected team members versus having to generate it for the entire scheduling unit each time. This flexibility would be beneficial in instanc...
John Bruns 4 months ago in RingCentral Contact Center 0 Future consideration

WFM Pro - Improve Request Approval Process

We have encountered issues where we have had to make a change to an agents schedule, not realizing that they may have a pending request and unknowingly to us it will then discard that request and we may never see it.
John Bruns 4 months ago in RingCentral Contact Center 0 Future consideration

Change Keyboard Shortcuts in RingCentral App

I want to change the keyboard shortcuts. The shortcuts like answering the phone with alt + a I want to change it to f1. I do not have an option to change it.
Joel Socorro 7 months ago in RingCentral Web/Desktop App 1 Future consideration

Assign co-host in RingCentral Video

Would like to add the feature to add a co-host on RingCentral Video when scheduling a meeting. This is when I am on a vacation and has a scheduled recurring meeting. I do not want to stay on meeting first before assigning someone as host moderator.
Guest about 1 year ago in RingCentral Video 2 Future consideration

Add Custom Emojis to Statuses

Custom Emojis can already be added and used in Messaging. Why not have them available in the user status as well?
Daniel Stewart almost 2 years ago in RingCentral Web/Desktop App 11 Future consideration

Give possibility to calculate the SLA on FB Messenger over all responses, not only the on the first response.

I'd like to know the service level from the first response to the last response. How quick are we to respond to the customer requests. Actually, I can get from Dimelo the Average Time of Response, but I'd like to know how many responses were given...
Guest over 1 year ago in RingCentral Engage Digital 2 Future consideration

Recording speaker only in RingCentral Video

With all participants muted except one speaker, we would like to record the 'speaker video/audio only' for the presentation portion of the meeting. In ringcentral meetings, that is accomplished with spotlight video and then record - glip's video m...
Guest over 1 year ago in RingCentral Video / RingCentral Web/Desktop App 7 Future consideration

keyboard shortcut to dial in RingCentral App, like we have in the RC Phone App

In the RC Phone app, my team uses the short cut option-D to dial a highlighted number. Now with the RingCentral App, there is no option to dial with a shortcut, pressing option-D in RingCentral App just opens the dial pad. Highlighting a number a ...
Eliot Houman 9 months ago in RingCentral Web/Desktop App 4 Future consideration

Driver Recruitment Software Integration

It will help a lot if we could have an integrations with DRS - Driver Recruitment Software for both calls & SMS for UK customers.
Ovi M 25 days ago in RingCentral Integrations 1 Future consideration