Skip to Main Content

Customer Ideas Portal

Showing 582

Add time slot filter in Adoption & Usage.

We have a staff of recruiters that are on the phone a lot throughout the day. It would be extremely helpful to be able to run a phone usage report where we can filter in a set time slot. Example: April 3rd from 1:00 pm - 3:30 pm.
Julia Moneypenny 2 months ago in RingCentral Analytics 0 Future consideration

Reporting on time spent 'available'

It would be great to see how much time in the day an agent is set to 'available' to take calls. For example, if Joe Bloggs is here for 7hrs a day, reporting on how many hours in that 7 he is set to 'available'. This would help to determine when an...
Guest 6 months ago in RingCentral Analytics 1 Future consideration

Bring back the pause screen share feature

The ability to pause your screen share is extremely helpful. For instance, while your client is asking a question, you pause the share to locate the information in order to answer their question. This was something you were always able to do using...
Guest almost 2 years ago in RingCentral Video 1 Future consideration

Outlook Contact Sync with Subfolders

Currently, when syncing the RingCentral App with Office365 Contacts, the only contacts that are pulled are from the primary contacts folder, not the subfolders that a user may have created. It would be useful to either Provide for the ability to c...
Brandon Patton over 1 year ago in RingCentral Web/Desktop App 4 Future consideration

Add ability to create forecast reports in Analytics

This would be great for managers of call queues to get an idea of how many calls to expect in the coming week on certain days, or certain holidays for example
Ryan Needham about 1 month ago in RingCentral Analytics 0 Future consideration

Show DND status on Desk phone for colleagues to know.

Currently, when setting our desk phones to DND only the user can see the DND status. Other employees cannot see the DND status set. Need an update so everyone in the organization is on the same page as to who is or isn't available
Brock Kimball over 2 years ago in RingCentral Phone 2 Future consideration

why isnt there any reports to show the length of time when people are unavailable

why isnt there any reports to show the length of time when people are unavailable. Basically, there are loads of areas to show length of call time, on hold, parking etc but nothing to show how long someone has been unavailable for. why? Also can y...
Gary Blease 12 months ago in RingCentral Analytics 1 Future consideration

Give possibility to calculate the SLA on FB Messenger over all responses, not only the on the first response.

I'd like to know the service level from the first response to the last response. How quick are we to respond to the customer requests. Actually, I can get from Dimelo the Average Time of Response, but I'd like to know how many responses were given...
Guest over 2 years ago in RingCentral Engage Digital 2 Future consideration

Pre Assign Participants to Breakout Rooms

No description provided
Guest over 2 years ago in RingCentral Meetings & Webinar 4 Future consideration

Polling feature for RingCentral Video

Everyone who has RingCentral Video meetings should be able to use the polls feature for larger groups
Guest about 2 years ago in RingCentral Video 1 Future consideration