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Customer Ideas Portal

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RC app search by department

In the RingCentral desktop app, would be a good option to be able to search by information found in the user profile, such as Department and Location. Often times in larger organizations, someone may be trying to reach someone in a particular depa...
Chris Redmond Ext 1147 almost 3 years ago in RingCentral Web/Desktop App 9 Future consideration

Bring back the pause screen share feature

The ability to pause your screen share is extremely helpful. For instance, while your client is asking a question, you pause the share to locate the information in order to answer their question. This was something you were always able to do using...
Guest over 2 years ago in RingCentral Video 1 Future consideration

I would like to have a way to download analytics.

If I want to share analytics I have to take screen shots. I would like to be able to download the data to share.
Nancy Wright 6 months ago in RingCentral Analytics 4 Future consideration

Pre Assign Participants to Breakout Rooms

No description provided
Guest about 3 years ago in RingCentral Meetings & Webinar 4 Future consideration

Give possibility to calculate the SLA on FB Messenger over all responses, not only the on the first response.

I'd like to know the service level from the first response to the last response. How quick are we to respond to the customer requests. Actually, I can get from Dimelo the Average Time of Response, but I'd like to know how many responses were given...
Guest over 2 years ago in RingCentral Engage Digital 2 Future consideration

Reporting on time spent 'available'

It would be great to see how much time in the day an agent is set to 'available' to take calls. For example, if Joe Bloggs is here for 7hrs a day, reporting on how many hours in that 7 he is set to 'available'. This would help to determine when an...
Guest about 1 year ago in RingCentral Analytics 1 Future consideration

Live report Upgrade for more statuses and numbers to measure

It would be great if the live report could show other type of status on the agents, like Lunch, Training, Braked or Logged Out. Also it would be nice if we could measure amount of time an agent is in a status, like amount of time available, amount...
Sunuso Energy Main Line 8 months ago in RingCentral Analytics 2 Future consideration

Caller ID name should be visible for Toll Free

Our Caller ID shows up as different for each phone in our office
Guest about 3 years ago in RingCentral Phone 6 Future consideration

Polling feature for RingCentral Video

Everyone who has RingCentral Video meetings should be able to use the polls feature for larger groups
Guest over 2 years ago in RingCentral Video 1 Future consideration

why isnt there any reports to show the length of time when people are unavailable

why isnt there any reports to show the length of time when people are unavailable. Basically, there are loads of areas to show length of call time, on hold, parking etc but nothing to show how long someone has been unavailable for. why? Also can y...
Gary Blease over 1 year ago in RingCentral Analytics 1 Future consideration