Customer Ideas Portal

If we ask an employee to send a text message to one of our contractors, then if we need to follow-up with them, we can check to make sure they've actually been getting that taken care of.

We have users that remove themselves from the call queue when they go on break, but then forget to put themselves back in. Even if we could select the time limit that they can take themselves out of queue, so that they would automatically go back ...

Currently, the inventory number is pre-selected when creating a limited extension. Users/Admins should have the ability to select a specific inventory phone number prior to the completion of the creation of the limited extension.

Sync contacts into Outlook via a sub-folder in RingCentral desktop app

Add ability to assign as many lines in Presence Appearance as needed to be Key Type = Primary Line on Polycom VVX411 phones to optimize phones for Sales Team. I have 12 lines on desktop phone. I'm stuck with either all 12 being primary line or if ...

It would be very useful for business owners to be able to add themselves to all voicemail boxes as co-recipients, that way they can easily access all voicemails. Currently the limit of voicemail boxes per co-recipient is 5. It would be helpful to ...

Queue names are not displayed in the missed call history for internal numbers on the RC app. They are displayed for external numbers in the RC app, and for both internal and external numbers in the service portal and desk phone history. It would b...

Put Call Handling back like it was! I access it every day to make changes according to who is in the office and it was MUCH easier before!!

Please allow for the bulk update and creation of limited extensions. The lack of this feature makes this product difficult to manage for larger organizations that have many spaces where a limited extension phone is more appropriate than a user phone.

If I start a video call with another employee and want to add a third, fourth or more employees to the video call, we would like to see the ability to add another extension number and not have to send a code or link to join a video meeting. This w...