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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

Showing 592

Call Queue Position

Call Queue Position when customer is waiting, it should say there are 2 callers ahead or 1 or 5 callers ahead.
Guest about 3 years ago in RingCentral Phone 6 Future consideration

Capture Unavailable time per user

May i request a report where i can capture "Unavailable" time by user on hourly basis
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

Live report Upgrade for more statuses and numbers to measure

It would be great if the live report could show other type of status on the agents, like Lunch, Training, Braked or Logged Out. Also it would be nice if we could measure amount of time an agent is in a status, like amount of time available, amount...
Sunuso Energy Main Line 11 months ago in RingCentral Analytics 2 Future consideration

Pre Assign Participants to Breakout Rooms

No description provided
Guest over 3 years ago in RingCentral Meetings & Webinar 4 Future consideration

Caller ID name should be visible for Toll Free

Our Caller ID shows up as different for each phone in our office
Guest over 3 years ago in RingCentral Phone 6 Future consideration

Polling feature for RingCentral Video

Everyone who has RingCentral Video meetings should be able to use the polls feature for larger groups
Guest almost 3 years ago in RingCentral Video 2 Future consideration

Give possibility to calculate the SLA on FB Messenger over all responses, not only the on the first response.

I'd like to know the service level from the first response to the last response. How quick are we to respond to the customer requests. Actually, I can get from Dimelo the Average Time of Response, but I'd like to know how many responses were given...
Guest almost 3 years ago in RingCentral Engage Digital 2 Future consideration

Allow RC users to make internal phone calls after business hours

We have set business hours for our company, so that outside callers cannot reach us after 5pm, for example. HOWEVER, this also disables our own staff from calling one another. The calls go straight to voicemail. Would like the ability to have busi...
Megan Brauner over 3 years ago in RingCentral Phone 5 Future consideration

why isnt there any reports to show the length of time when people are unavailable

why isnt there any reports to show the length of time when people are unavailable. Basically, there are loads of areas to show length of call time, on hold, parking etc but nothing to show how long someone has been unavailable for. why? Also can y...
Gary Blease over 1 year ago in RingCentral Analytics 1 Future consideration

A way to identify peak call volume

I've attached an example we are looking for. Peak hours month by month. We are looking to have an easy way to see where we need to resource our staff to best support our customers. As we are a technology solutions and service company for Retail an...
Guest almost 3 years ago in RingCentral Analytics 1 Future consideration