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WFM Pro - Have some place that shows what weekly rule a team member is assigned to.

Please add the capability of showing what weekly rule a team member is associated with, either in the Employee section or in schedule manager, or even just a search function by agent in the weekly rules. Otherwise a lot of time is wasted trying to...
John Bruns 3 months ago in RingCentral Contact Center 0 Future consideration

Honeybook Integration

Honeybook is a popular CRM for freelancers. It would be quite efficient to automatically log phone / text interactions with clients from RingCentral into Honeybook, automating client interaction records/history.
Russell Morgan 23 days ago in RingCentral Integrations 0 Future consideration

Allow a Call Queue to disable voicemail

We'd like the option that if no reps are available to take a customer call, that the user simply be told that no reps are currently available and to try again later. Currently, that message is ONLY available if the queue (min 5 callers) is full. W...
Guest over 1 year ago in RingCentral Admin Portal 1 Future consideration

Enable SMS for UK numbers

Hi, It would be best if we can allow SMS to be enabled for UK numbers. This will help users to utilize their UK numbers in communicating to clients thru text messaging.
Guest over 1 year ago in RingCentral Web/Desktop App 4 Future consideration

WFM PRO - Ability to Modify forecast without having to regenerate a schedule

It is very frustrating to not be able to modify the forecast without having to re-generate a whole new schedule for that staffing plan to update.
John Bruns about 2 months ago in RingCentral Contact Center 1 Future consideration

WFM PRO - Improve Schedule Reporting Process

We need to have a better way to understand how many hours for various activity codes team members are scheduled for to be able to include them in grading an Agents performance metrics such as unplanned absences and interactions per scheduled open ...
John Bruns about 2 months ago in RingCentral Contact Center 0 Future consideration

Add a button to allow users to enable/disable the new released feature: Keyboard shortcuts

After the new upgrade that was automatically installed on 02/23/2022, RingCentral added a new feature called "Keyboard Shortcuts". This new feature has new pre-configured shortcuts to specific options. The problem is that it was not considered the...
Lizette Arballo 6 months ago in RingCentral Web/Desktop App 1 Future consideration

do away with Max Agent entirely

do away with Max Agent entirely and have the CC features integrated into the RC apps Extensions and web UI, this will allow seam less integration with the RC features and simplify the end User experience.
Tony Puncher about 1 year ago in RingCentral Contact Center 0 Future consideration

WFM Pro - Schedule generation - Ability to lock in activities when generating schedules

When using the scheduling generation module, have a prompt to select activities that can't be overridden if they have already been added to an agents schedule. Currently it is a shot in the dark if you have to generate a new schedule and get the p...
John Bruns 2 months ago in RingCentral Contact Center 0 Future consideration

Pre Assign Participants to Breakout Rooms

No description provided
Guest almost 2 years ago in RingCentral Meetings & Webinar 3 Future consideration