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Sort Users by Last Name in Admin Portal

Finding users in the Admin Portal would be much easier if you could sort by Last Name. Currently you can only sort by First Name. With 1800 users, there are lot more duplicate first names than last names.
Tim Warren 15 days ago in RingCentral Admin Portal 0 New

Allow all extensions to send SMS from main Company extension

We are applying for TCR SMS for our company. I was just told that ONLY 1 extension can send out SMS from the main company number. This is not very useful since we need multiple users to be able to send out SMS from the main company number!
Kenneth Storch 22 days ago in RingCentral Web/Desktop App 0 New

Auto "accept queue call" toggle OFF for individual users based on schedule

We would like to see a feature added to the admin dashboard that would allow us to set specified times for "accept queue call" to be toggled off for all agents so that if an agent forgets to toggle this off at the end of their shift, it will be to...
Santiago Delgado 22 days ago in RingCentral Admin Portal 0 New

Change Names

For our company, it is key that we are able to change people's names for privacy reasons. The caller should be able to change when they come in and the Host should always have access to change it. Privacy is key when working with attorneys!
Lori Hueckel 27 days ago in RingCentral Video 0 New

Phone IP Addresses

The User Phones page could really benefit from the addition of an IP address column. This tells me what vlan the phone is on and with that where the phone is located. The site column is OK, but that doesn't tell me anything other than what I confi...
John Oliphant 28 days ago in RingCentral Admin Portal 0 New

Add a feature that enables DND to turn on while the user is in an active call.

Having a feature that enables DND to turn on while the user is in an active call avoids having an incoming call ringing away while waiting for you to interrupt your current call to answer. The feature is available for video call already but just n...
Peter Daniel 29 days ago in RingCentral Admin Portal 1 New

CISCO CP Series - Firmware Update 12.0 Above

There are integration systems like Multicast Streams that require software version/MPP version to be updated to 12.0 or above. However, the phone reverts back to the default firmware and does not accept the manual firmware update. Allow phones to ...
Jorge Mico about 1 month ago in Hardware 0 New

Phone registration Log (Deskphone)

If it is possible add a Phone registration Log of the desk phone on the admin portal. This will help the IT personnel identify what time the phone connects to their system
Richard Patungan about 1 month ago in RingCentral Admin Portal 0 New

Use a Simple API call to get AudioStream of a connected call.

I know there is the supervisor API which allows you to listen in have the system call you, but there should be a way to simply request the audiostream of the current call session.
Dwight Goins about 1 month ago in Developer Platform and APIs 0 New

Have an option for an alternative ring tone for direct dial numbers.

I know when our office phones are ringing and my staff answer the calls. If someone has my direct dial, it is the same ring tone. It would be immensely helpful if I could select a different ring tone for calls intended for me personally. I am sure...
Marilyn Bash about 1 month ago in RingCentral Phone 0 New