All ideas

To avoid call handling members having rejected calls due to staying in the queue accidently overnight, an automation which kicks everyone out until next start of business.

The ability to have users subscribe to a dashboard. Meaning that it can be sent out to users via email at a selected time. For example the end of each day.

Hello, the Screen sharing that we use when we host meetings are extremely blurry on high resolution screens. The meeting recordings are also equally blurry. I have called support many times, and was told that I need to LOWER my screen resolution t...

Need to have the option to hide the Incoming caller ID of the clients when calling a call queue extension.

Desktop App Update in December lost option to manual rearrangement user contacts in HUD. Please bring it back.

Would be great if we can subscribe to reports created in the Line Of Business Analytics Reports.

Make the display of names appear in multiple columns for easier access. More like the Deskphone app.

It would be very useful to have the past meetings in the meetings tab to be able to locate any meetings that are required.

The "mute conversation" feature could be improved, as they do not truly mute. I wish a muted conversation did not populate the notification bubble on desktop or mobile apps. In app, the conversation could just be bold instead of populating the unr...

Some 'users' are created strictly for forwarding to call queue purposes. Some call queues are setup strictly for routing purposes and do not need to be cluttering up directory causing confusion for users.