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Export Message History

Save the already sent and received instant messages with team members over the past several months?
Guest over 1 year ago in RingCentral Web/Desktop App 1 Implemented

Decrease steps to Open Web case after portal Update

I love the new port view. While it's great create a web case is there, once I click it, I am taken to the support page and have to click create a case again. It has me logged in. I click create a case and it asks me to login. I wouldn't expect to ...
Jace Jones over 1 year ago in RingCentral Admin Portal 2 Implemented

Themes for the new Desktop App

We have been using Classic (Glip) for our team messaging and do not like the new Desktop App replacement because it lacks the ability to change Themes or to customize the layout/colors in any way other than accepting the 'light' or 'dark' modes, n...
Guest over 1 year ago in RingCentral Web/Desktop App 3 Implemented

Enables apps in development to be installable via the Developer sandbox

Problem Statement If you are a developer building an Add-in for RingCentral App, there is no way to discover, and test the installation process for your add-in inside of our "Developer Sandbox" accessed through the following URL: https://app.devte...
Byrne Reese 9 months ago in Developer Platform and APIs 0 Implemented

Korean text translation in RC mobile application

Dear Support Team, If you don't mind, could you please change a Korean text for "Recent Calls" in Calls Section of RC mobile application like below? - Current Korean text : "최근 연락처" - To-Be Korean text : "최근 통화" Thank you very much, -Ke...
Jae Won (Kevin ) Jeong 4 months ago in RingCentral Mobile App 4 Implemented

Call Pickup group

"Modern" call pickup functionality. If you have to build a group, then put people in that group. Anyone in that group should just hit a button or code, to answer any ringing phone in that group. Having to enter the extension is redundant and exces...
Guest over 1 year ago in RingCentral Phone 2 Implemented

Add Call Phases to download report

Seeking to identify call phases (ex. Ring time / Hold time etc) for each individual call / user
Marques Hereford 10 months ago in RingCentral Analytics 2 Implemented

Provide enable/disable slider for queue members

Allow queue members to be turned on and off with a slider like ring groups.
Chris Waddington almost 2 years ago in RingCentral Phone 4 Implemented

Add "Do Not accept call queue calls" to new RC app

If users simply turn on DND, they can't even take internal calls. We need this option in the new app!!
Guest over 1 year ago in RingCentral Web/Desktop App 2 Implemented

I need to have real time performance reports

I need to have real time performance reports like the one available with live reports
Guest 11 months ago in RingCentral Analytics 1 Implemented