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A feature for automatically changing the User's call queue status during After Hours

To avoid call handling members having rejected calls due to staying in the queue accidently overnight, an automation which kicks everyone out until next start of business.
Cydney Davidson-Bey over 1 year ago in RingCentral Admin Portal 3 Implemented

Dashboard daily report

The ability to have users subscribe to a dashboard. Meaning that it can be sent out to users via email at a selected time. For example the end of each day.
Guest about 1 year ago in RingCentral Analytics 4 Implemented

Video Screen Share and Recordings are VERY blurry on high resolution screens

Hello, the Screen sharing that we use when we host meetings are extremely blurry on high resolution screens. The meeting recordings are also equally blurry. I have called support many times, and was told that I need to LOWER my screen resolution t...
Guest over 2 years ago in RingCentral Video 3 Implemented

Hide Incoming caller Id to call queue calls.

Need to have the option to hide the Incoming caller ID of the clients when calling a call queue extension.
Amira Alday over 1 year ago in RingCentral Admin Portal 1 Implemented

Bring back HUD manual rearrangement of user contacts

Desktop App Update in December lost option to manual rearrangement user contacts in HUD. Please bring it back.
Alisha Spencer 4 months ago in RingCentral Web/Desktop App 1 Implemented

Ability to subscribe to LOB Analytics Reports

Would be great if we can subscribe to reports created in the Line Of Business Analytics Reports.
Ty Stephens about 1 year ago in RingCentral Analytics 3 Implemented

HUD columns

Make the display of names appear in multiple columns for easier access. More like the Deskphone app.
Brian Harvison almost 2 years ago in RingCentral Web/Desktop App 5 Implemented

Past meetings to be shown on the meetings tab

It would be very useful to have the past meetings in the meetings tab to be able to locate any meetings that are required.
Guest over 1 year ago in RingCentral Video / RingCentral Web/Desktop App 3 Implemented

Muted Conversation Improvement

The "mute conversation" feature could be improved, as they do not truly mute. I wish a muted conversation did not populate the notification bubble on desktop or mobile apps. In app, the conversation could just be bold instead of populating the unr...
Nicole Campbell 10 months ago in RingCentral Web/Desktop App 0 Implemented

Hide a user or call queue from Directory

Some 'users' are created strictly for forwarding to call queue purposes. Some call queues are setup strictly for routing purposes and do not need to be cluttering up directory causing confusion for users.
Alicia Gates over 2 years ago in RingCentral Phone 6 Implemented