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The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 221

Call queue member, to have the ability to receive call even when on an active phone call

In a queue, it detects that member as busy when engaged on a call. This doesn't enable them to receive call, unlike in call forwarding that has the ability to receive calls in all platform
Wilhelmina Regal over 2 years ago in RingCentral Web/Desktop App 5 Implemented

Need the option to exclude abandon calls and voicemails that come in after business hours from reporting

I currently have to manually track this call volume. Would like the option to exclude Abandon Calls and Voicemails that come in when we are closed as they make the abandon rate appear much higher than it is.
Guest almost 3 years ago in RingCentral Analytics 1 Implemented

Video Screen Share and Recordings are VERY blurry on high resolution screens

Hello, the Screen sharing that we use when we host meetings are extremely blurry on high resolution screens. The meeting recordings are also equally blurry. I have called support many times, and was told that I need to LOWER my screen resolution t...
Guest almost 3 years ago in RingCentral Video 3 Implemented

Allow the RingCentral App desktop and mobile app to function with Ring Groups

Please allow the RingCentral App to function with Ring Groups, as in, allow the user to be added to a ring group as opposed to a device. Ring Groups offer greater functionality than call queues, especially for a multi-phone store/branch type scena...
James Marshall SA about 2 years ago in RingCentral Mobile App / RingCentral Web/Desktop App 10 Implemented

Hide a user or call queue from Directory

Some 'users' are created strictly for forwarding to call queue purposes. Some call queues are setup strictly for routing purposes and do not need to be cluttering up directory causing confusion for users.
Alicia Gates over 3 years ago in RingCentral Phone 6 Implemented

Turn off notifications during nonwork hours for mobile app

Scheduling work hours is great so that work calls don't come through the mobile app after hours, the problem is that other notifications such as voicemail do make it through. Adding a customizable option to turn off notifications after hours when ...
Brett Markwardt (he, him) about 3 years ago in RingCentral Web/Desktop App 8 Implemented

Add the call queue option in RC Phone app available in RC MVP App

There is a call queue option that can be added from Users that only works by using the RingCentral Phone App. It would be great if this worked also with MVP.
Annabelle Bertrand almost 2 years ago in RingCentral Phone 3 Implemented

Allow users the ability to be available/unavailable in multiple call queues.

My team supports a variety of consumer calls for different sides of our business. This means calls come in on multiple call queues. Currently, a user can only either be available or unavailable to accept calls. I'd prefer they have the opportunity...
Guest over 3 years ago in RingCentral Phone 4 Implemented

Allow Box and other file storage upload options for new RC app

When adding files to chat or Teams we only have options for Local Computer. In the administration settings -> Manage file sharing please add Box and other cloud file storage options for us to enable. This is for the new RC app, not the classic ...
Guest over 3 years ago in RingCentral Web/Desktop App 3 Implemented

Save Custom Status for Quick Access

Every day I switch between the same custom statuses. Rather than using generic 6 that are shown, I would rather it saved my last 6 that I used or accesses after initial use. This is a convenience thing with not having to type the same thing each t...
Charlotte Johnson about 1 year ago in RingCentral Mobile App 4 Implemented