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Reassign Task to a Different Team or Group

I would like the ability to create a task and then either copy or reassign to a different team/conversation.
Holliday . over 1 year ago in RingCentral Web/Desktop App 0 Implemented

Ability to download csv from License & Inventory Tab

Please add the ability to download from the License & Inventory Tab from within the Admin Portal - this will allow us to cross reference between Users and the Licenses assigned to match the invoice statements sent.
Ty Stephens about 2 years ago in RingCentral Admin Portal 1 Implemented

Revert Option+arrow keyboard shortcut in RC App. It breaks Mac's native behavior

In Mac OSX, natively, a user can use Option + Left arrow or Option + Right arrow to move the cursor back one word or forward one word. That's a consistent behavior in every application on the Mac. RingCentral App introduced additional keyboard sho...
Chirag Shukla 12 months ago in RingCentral Web/Desktop App 3 Implemented

Single Sign-On for Support Site

Signing onto the Support.ringcentral.com site to get anything done is a true hassle. You go to the site, click the link to log in, then when you click on the My Cases link, you are told "It looks like you're not logged in" and you have to log in a...
Kent Haines over 1 year ago in RingCentral Web/Desktop App 2 Implemented

Create a month to month performance report dashboard

Creating a data comparison of monthly KPIs all in one spreadsheet. Please see attached.
Guest about 2 years ago in RingCentral Analytics 1 Implemented

Forward Call Queue to another Call Queue

Only option right now is to forward to a user from what I can tell.
Alicia Gates about 2 years ago in RingCentral Phone 2 Implemented

Allow the operator extention to be call queue

I need all of my business lines to ring as the operator because I am not always available but I also need to be able to text from my main company number. The message needs to play when a customer calls my company so removing the option to press 0 ...
Guest over 2 years ago in RingCentral Web/Desktop App 1 Implemented

Filter non-business hours out of RingCentral Analytics Portal reports

It would be very useful if you could filter non-business hours out of the Analytics reports. For instance, I would like to know how many calls are abandoned, but only during 9-5 business hours.
Guest over 2 years ago in RingCentral Analytics 5 Implemented

Muted Conversation Improvement

The "mute conversation" feature could be improved, as they do not truly mute. I wish a muted conversation did not populate the notification bubble on desktop or mobile apps. In app, the conversation could just be bold instead of populating the unr...
Nicole Campbell 6 months ago in RingCentral Web/Desktop App 0 Implemented

It should be possible to selected or deselect individually Days in the analysis

Hello everyone, we currently have the problem that we get wrong information in the average analysis because holidays, sick days, saturdays and sundays are calculated. It should be possible to select or deselect the individual days. It is possible ...
Guest almost 2 years ago in RingCentral Analytics 1 Implemented