All ideas

It would be helpful to see report trends/graphs for periods longer than 2 months

We have a global setup but due to data regulations we want to set access permissions to certain regions and sites, EG UK team can only see the UK sites in the analytics portal. At present, we cannot get this done via the roles. We need to be able ...

Currently the queue calls are not showing on LOB analytics. All other calls are appearing but calls related to queues are excluded in the count for each analyst as well. I contacted support and they said it would be addressed but 3 months after an...

When running the LOA Analytics report for a date range can we have the option to have the numbers by day as well as all combined.

A report that shows which phone, computer, and web apps each user is logged into will help us have a better idea of our security exposure and investigate incidents of user account compromise.

Currently, I am manually adding weekly meetings, bi-weekly QA coaching in RC and it's taking so much time to do this because I have to put a reminder on my calendar to make sure that these are being coded appropriately and timely. I am wondering i...

RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.

My video is mirrored in RingCentral. That needs to be fixed. According to your help and support files, there should be a setting for that. There IS NO SETTING IN THE APP. Yes, I updated, No it is not there. FIX YOUR HELP SCREEN OR FIX THE APP. Eit...

Will be great if we can have the option to receive the issues reported in the Ring Central status portal in an email notification. This morning and issue was reported in the staus portal and I couldn't find the option to receive those notifications.

We have about 10 numbers we like to monitor. Would be good to receive one report instead of multiple. Or not have to filter a larger report.