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Record you name in the directory

The system currently reads you registered name when callers dial in or for VM. The system can not pronounce the names and most of the time it does a very bad job. I have used other VOIP systems and they allow me to record my name in the directory....
Guest 9 months ago in RingCentral Phone 1 Already exists

Need to setup one button speed dials on my polycom desk phone. Why can't I do this?

I am not an operator who needs to juggle five extra calls at a time. Having one button speed dials to the three or four people I'm calling all the time would be vastly more useful.
Guest 9 months ago in RingCentral Phone 3 Already exists

Update CNAM

Our caller ID is coming up as American Airlines. This is very misleading to our customers. After speaking with a tech support agent, he said that a CNAM database needs to be updated. There has to be a way for this not to happen so the correct name...
Guest 10 months ago in RingCentral Phone 1 Already exists

Paging System Activate on After Hours call to grab Employees Attention

We have an Employee line that can be called by employees to inform Managers of their absence if they will not be in. This line rings a single phone that often goes unnoticed by our night shift due to loud machinery. We would like to be able to hav...
Zachary Hite 10 months ago in RingCentral Admin Portal 2 Already exists

Add Call Monitoring Feature to Call Groups

I just realized about two months ago that the call monitoring features on Group Groups have been removed. We need this feature because our company uses this to train our newly hired sales agents. Call queues is not an option for us because all of ...
Guest 10 months ago in RingCentral Integrations 1 Already exists

User choice of default tab

Allow user to select default/focus tab of content. Great that recent settings allow customization of tabs and order, however odd that the one placed at the top is not also the one that gets focus when opening (unfortunately always defaults to Text...
Guest 10 months ago in RingCentral Web/Desktop App 2 Already exists

More than 10 third party numbers needs to be added in call forwading

More than 10 third party numbers needs to be added in call forwarding , its very usefull for our helpdesk users who all are working in different shifts.
Guest 10 months ago in RingCentral Phone 1 Already exists

Timer for Park Locations

adding a timer to custom park lines for visibility and management
Todd Downing 10 months ago in RingCentral Phone 1 Already exists

Indicator on RingCentral App for Failed SMS Sent

Hi Team, Please have or put an indicator to RingCentral app so that we can easily check if the SMS we sent is failing. Right now it is not showing any error message
Guest 10 months ago in RingCentral Web/Desktop App 2 Already exists

Turn off notifications for a specific team or conversation

Background: some companies use all-company or department channels that might not be relevant to all users. Alternately, they might have a low-importance or off-topic team to handle non-essential or fun topics. Users might want to prioritize their ...
Sara Kosciolek 10 months ago in RingCentral Web/Desktop App 1 Already exists