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Pull longer term reports

It would be helpful to see report trends/graphs for periods longer than 2 months
Benjamin Gu about 1 year ago in RingCentral Analytics 1 Already exists

fine-grain analytics access via custom roles

We have a global setup but due to data regulations we want to set access permissions to certain regions and sites, EG UK team can only see the UK sites in the analytics portal. At present, we cannot get this done via the roles. We need to be able ...
Holger Sell over 1 year ago in RingCentral Analytics 1 Already exists

Please Fix Queue Calls

Currently the queue calls are not showing on LOB analytics. All other calls are appearing but calls related to queues are excluded in the count for each analyst as well. I contacted support and they said it would be addressed but 3 months after an...
Guest over 1 year ago in RingCentral Analytics 3 Already exists

Daily Option on Custom Reports

When running the LOA Analytics report for a date range can we have the option to have the numbers by day as well as all combined.
Guest over 1 year ago in RingCentral Analytics 2 Already exists

Make a report that shows where users are logged into RingCentral

A report that shows which phone, computer, and web apps each user is logged into will help us have a better idea of our security exposure and investigate incidents of user account compromise.
Dominik Chandler over 1 year ago in RingCentral Analytics 1 Already exists

Adding Recurring Activity (Meeting, Coaching, etc.)

Currently, I am manually adding weekly meetings, bi-weekly QA coaching in RC and it's taking so much time to do this because I have to put a reminder on my calendar to make sure that these are being coded appropriately and timely. I am wondering i...
Laarnie Hill over 1 year ago in  2 Already exists

Live Queue Agent/Monitoring

RingCentral really should create a dashboard like this one (see attached) which would show the last time a call was taken by each agent.
Sara B. over 1 year ago in RingCentral Analytics 1 Already exists

Update your help and support to reflect the current version

My video is mirrored in RingCentral. That needs to be fixed. According to your help and support files, there should be a setting for that. There IS NO SETTING IN THE APP. Yes, I updated, No it is not there. FIX YOUR HELP SCREEN OR FIX THE APP. Eit...
Dawn . over 1 year ago in RingCentral Video 2 Already exists

Service Status Alerts Subscription

Will be great if we can have the option to receive the issues reported in the Ring Central status portal in an email notification. This morning and issue was reported in the staus portal and I couldn't find the option to receive those notifications.
Nestor Guzman Monroy over 1 year ago in RingCentral Admin Portal 1 Already exists

Be able report multiple calls on one report

We have about 10 numbers we like to monitor. Would be good to receive one report instead of multiple. Or not have to filter a larger report.
Guest over 1 year ago in RingCentral Analytics 2 Already exists