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Automated IVR - Call handling

Hello everyone, I am extremely excited out your auto IVR that handles your public calls initially. I would be interested in having that service for our business as it is interactive with clients. Let me know if you plan to roll it out to your Ring...
Carolina Rizzo 7 days ago in RingCentral Admin Portal 0 New

Decline a incoming call with a text message

Decline a incoming call with a text message sent to the caller
Mariefel Canilao 2 months ago in RingCentral Mobile App 0 New

Linking Tasks

We often need to open tasks from inside of one team to another. It would be very useful if we could link tasks together. Even if there were a simple "Task ID" which could be linked via @ or # that would prevent us from having to go back and forth ...
Brian Sweeney 20 days ago in RingCentral Web/Desktop App 0 New

Add ability to create folders and/or label call recordings

Have the option to label recorded calls for example: be able to mark a call as warm lead and then be able to find the recording easier by searching for warm lead. Alternatively have the option to create folders to put recordings in so that way you...
John Curran 20 days ago in RingCentral Web/Desktop App 1 New

Allow Presence line call routing or forwarding back to originating extension

An administrative assistant who has a presence line on their handset, answers the presence line extension and determines that the caller should leave a message to the originating extension. There isn't a way at this moment for the call to be route...
Carlos Couto 17 days ago in RingCentral Phone 0 New

External Number Responds to Group Text Message

Created a group SMS. Sending to the group text works. When an external number replies to the sent SMS to the group, the RingCentral user will receive the response in an individual conversation. Currently, only RingCentral users can respond to the ...
Vanessa P 21 days ago in RingCentral Web/Desktop App 0 New

Ability to run reports using Filter in License and Reports

When you go to License and Reports there is an option to use a Filter. When you select that option for filtering, and you run a report for a specific cost center, the report contains all cost centers. (We are a cost center centric customer). There...
Patrick Mulvey about 2 months ago in RingCentral Admin Portal 0 New

Sync company directory with Desk Phones

Enable a way of controllyng deskphones from the admin portal, i contcated suport and there is not even a way to sync the compnay directory with our desk phone Poly Edge E550
Patricio Barreiro 8 days ago in RingCentral Admin Portal 0 New

On-hold Indicator to Remind User a Caller is on Hold in Softphone App

We would like to have an on-hold indicator for our customer facing users, that use the softphone app. This would give them an alert at a certain interval reminding them they have a caller on-hold, if the caller has been on hold past a certain amou...
Denise Castor 8 days ago in RingCentral Admin Portal 0 New

Add ability to Forward Voicemail from Desktop App and Plugins.

Forwarding voicemails from the desktop app and various pluggins would be very helpful. Right now, if an admin gets a voicemail and needs to forward it, they have to log into the website to do it. The apps are great and really leave no reason to ev...
almost 3 years ago in RingCentral Phone / RingCentral Web/Desktop App 20 Planned