All ideas

To allow an employee to have a desktop phone in two different locations (i.e. home and office), without having to purchase another user/phone line.

The ability to send group text messages to external receipients just like you can do with Google Voice.

I would like to send text messages to people that don't use RingCentral to alert them for instance when an appointment is planned and the date is near.

Would like to be able to generate a daily report for our night shift (1800-0600). Currently, the only way to do this is to pick a date and time range and it will only generate a report for that specific date. Current daily report is 0000-2359.

Please add feature of SMS group chatting. Currently its possible only to send SMS to a group of people, but when someone from this chat is respond - we receive it as a direct message.

Many users are requesting the option to blur their background in RCV/RCM rather than having to use a virtual image.

We need to see calls hitting the system, (Active Calls) , as well all the call activity in real time. on ACO

Our caller ID is coming up as American Airlines. This is very misleading to our customers. After speaking with a tech support agent, he said that a CNAM database needs to be updated. There has to be a way for this not to happen so the correct name...

The old telephone system used provided an abandon rate of inbound calls only, needed for daily customer service stats for VP

Krisp is an AI-based audio processing software that offers real-time noise and voice suppression technology which will be really helpful to integrate with RingCentral.