All ideas

We make calls from RingOut in addition to using the desktop Phone app. The call counts are very different in LOB to the performance reports and live reports, does it include these?

I would like to have an option to download or email the adoption and usage report as shown on the screen in a .pdf format. Currently, the only option is excel format without graphs.

There should be a page that lists all agents and their last call time to track productivity. It should be highlighted after a certain amount of minutes.

I need to be able to see call length in addition to handle time. I'd like to be able to view it on per call basis as well as a total for a selected time period for our sales team that makes mostly outbound calls. We need to track their time on the...

It would be useful to be able to execute subscription reports on the fly. This would be useful to be able to validate the email/distro. I would also be able to validate the data on the report and not have to wait until the schedule data/time.

It would be nice to see how many voicemails are in a user voicemail box. We have users who never check voicemail so if we knew which phones had a full voicemail inbox we could notify them to delete the messages.

Gallery view option via RCV once we record a meeting instead of showing 4 most recent speakers only.

Users often send multiple messages back-to-back, sending a message as they complete each thought, rather than composing a full message and posting once. This is a natural way many people communicate in chat and IM interfaces. It would be great if ...

Team leaders who may not be directly involved with the operations have an interest in seeing how how are calls are being handled. the ability to create a custom dashboard for a stakeholders, then share it, as well as being able to send dashboard r...

Can Analytics show territory by area codes, so we can see the density of calls being made to a territory/regio