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Warm Transfer for RingCentral Salesforce

As of this time, the only option to transfer a call through RingCentral for Salesforce is with a blind transfer or a cold transfer (as stated on page of 8 of this guide
Charity Spiers over 1 year ago in RingCentral Integrations 2 Implemented

Need the option to exclude abandon calls and voicemails that come in after business hours from reporting

I currently have to manually track this call volume. Would like the option to exclude Abandon Calls and Voicemails that come in when we are closed as they make the abandon rate appear much higher than it is.
Guest over 2 years ago in RingCentral Analytics 1 Implemented

Answer phone call with a keyboard shortcut hotkey on the Ring Central App for desktops

Answer phone calls with a keyboard shortcut (hotkey) when using the Ring Central App for desktops. Scrambling with the mouse to click on the answer button when receiving a phone call seems. The RC phone app has this feature, why wasn't it added to...
Chris Askew almost 3 years ago in RingCentral Web/Desktop App 4 Implemented

Video Screen Share and Recordings are VERY blurry on high resolution screens

Hello, the Screen sharing that we use when we host meetings are extremely blurry on high resolution screens. The meeting recordings are also equally blurry. I have called support many times, and was told that I need to LOWER my screen resolution t...
Guest over 2 years ago in RingCentral Video 3 Implemented

A feature for automatically changing the User's call queue status during After Hours

To avoid call handling members having rejected calls due to staying in the queue accidently overnight, an automation which kicks everyone out until next start of business.
Cydney Davidson-Bey over 1 year ago in RingCentral Admin Portal 3 Implemented

Dashboard daily report

The ability to have users subscribe to a dashboard. Meaning that it can be sent out to users via email at a selected time. For example the end of each day.
Guest over 1 year ago in RingCentral Analytics 4 Implemented

Hide Incoming caller Id to call queue calls.

Need to have the option to hide the Incoming caller ID of the clients when calling a call queue extension.
Amira Alday over 1 year ago in RingCentral Admin Portal 1 Implemented

HUD columns

Make the display of names appear in multiple columns for easier access. More like the Deskphone app.
Brian Harvison about 2 years ago in RingCentral Web/Desktop App 5 Implemented

Hide a user or call queue from Directory

Some 'users' are created strictly for forwarding to call queue purposes. Some call queues are setup strictly for routing purposes and do not need to be cluttering up directory causing confusion for users.
Alicia Gates almost 3 years ago in RingCentral Phone 6 Implemented

Turn off notifications during nonwork hours for mobile app

Scheduling work hours is great so that work calls don't come through the mobile app after hours, the problem is that other notifications such as voicemail do make it through. Adding a customizable option to turn off notifications after hours when ...
Brett Markwardt (he, him) over 2 years ago in RingCentral Web/Desktop App 8 Implemented