All ideas

I love the new port view. While it's great create a web case is there, once I click it, I am taken to the support page and have to click create a case again. It has me logged in. I click create a case and it asks me to login. I wouldn't expect to ...

We have been using Classic (Glip) for our team messaging and do not like the new Desktop App replacement because it lacks the ability to change Themes or to customize the layout/colors in any way other than accepting the 'light' or 'dark' modes, n...

Dear Support Team, If you don't mind, could you please change a Korean text for "Recent Calls" in Calls Section of RC mobile application like below? - Current Korean text : "최근 연락처" - To-Be Korean text : "최근 통화" Thank you very much, -Ke...

Problem Statement If you are a developer building an Add-in for RingCentral App, there is no way to discover, and test the installation process for your add-in inside of our "Developer Sandbox" accessed through the following URL: https://app.devte...

"Modern" call pickup functionality. If you have to build a group, then put people in that group. Anyone in that group should just hit a button or code, to answer any ringing phone in that group. Having to enter the extension is redundant and exces...

Seeking to identify call phases (ex. Ring time / Hold time etc) for each individual call / user

Allow queue members to be turned on and off with a slider like ring groups.

If users simply turn on DND, they can't even take internal calls. We need this option in the new app!!

I need to have real time performance reports like the one available with live reports

We would like to keep students from chatting with each other privately by being able to disable private chat and only allowing private chats to happen between attendees and the host.