Customer Ideas Portal

When I join a meeting via dial in audio and I am the only person there, music plays. This continues until someone else joins the call. In instances where attendees are late, this may go on for > 15mins with no way to disable it.

Hi, I am the admin, I am forwarding my call to my virtual receptionist. I would like to access any voicemails and faxed that she receives on her extension. Currently this is done my SMS or email notification, however I would like it to be in my ap...

This is normal behaviour for France when they use the RingCentral Phone app as a 2nd device. If they already have a deskphone assigned to a user, they will not have a direct dial option using the RingCentral Phone app. The recommendation is to use...

Have a report that shows what time the agent logged in and what time they logged out that includes total system time for the day.

Would like a selection for Monday thru Friday Reports as we do not all work over the weekend and don't need blank reports generated.

3-way calling is not available in the R icon App when using a computer. The option available is only the conferencing which you need to create unlike the 3-way calling you can add participants to a live call. The merge is only available to the mob...

We want to set up out automated phone system in a way where it doesn't immediately hang up after the recording is played

Some agents do not ever take calls and do not need to be monitored, but they still show up in the agent details widget. It would be nice to unselect any agents that do not need to be monitored, or be able to position agents in preferred/custom order.

To have another keypress option on the IVR Menu to allow the caller to dial by extension number instead of having it dialed straight during the IVR prompt.

caller id and number called on inbound calls on the RC website under the call log dashboard.