Customer Ideas Portal

Would be beneficial to see a report of all the missed calls over the past month or so. This may already exist but struggling to find it.

Admin that is set as Call queue manager should have the option to generate a report on analytics and include other users not just the member of the call queue

We currently use the "Post message via email" feature in Conversations/Teams to receive notifications triggered by particular scripts. Works great! It would be nice if we could also make these messages go to particular tasks for better organizatio...

The "All Calls" screen will accumulate weeks and weeks of calls that takes me some time to delete. I wanted to be able to set the "All Calls" screen to only show the last 10 calls, +/-. I do not need volume of calls that accumulate on this screen.

being able to control whether or not a user has the ability to send messages to multiple phone numbers. whether it's a group text thread or bulk messaging individually.

The SSO login process needs to be tightened up. too many clicks. This is just a suggestion

The default timeout value for Call Park, Public Call Park, and Park Locations is five minutes. Need to have the ability to increase or decrease the duration of your Call Park Timeout.

Not being able to remove the original group creates unnecessary clutter in the messaging area. I would like to be able to swap which team is the default so that I could delete the original.

When joining a meeting ID for a conference room that has the same ID set, it would be useful to be able to select from a recently joined meeting to be able to attend that conference room meeting again without having to type in the meeting ID each ...

Many of our customers moving from Mitel to RingCentral have noticed the absence of the various availability states they had on their old system. This allowed for easier call redirections to multiple numbers or coworkers that could be easily change...