All ideas

We use MS Teams for internal communication and chat. It would be helpful if Teams could show a user as busy if they are on a call on the Avaya app and vice versa

The ability to set a password history restriction is not currently in place according to a response I received from RC support. For example, if you set a password expiration and it expires, you can still keep using the same password over and over....

To have or allow a different VM mailbox on one extension with multiple numbers.

Enable to push to answer calls on the unified app using the Trucker Bluetooth Headset with Microphone

We have a custom sound we would like to add for our hold queue but it is only 3 seconds long and we do not want it to loop. Is there a way to use our custom sound for the first 3 seconds then switch to your default hold sound after?

Can you add call waiting for RC Phone app on Android/iOS? Right now just receiving missed call prompt which makes it appears like users are avoiding calls

When the queue has no active members, it should be skipped, rather than the system polling and confirming that the queue is empty and forcing callers to wait while the system performs that check.

When adding a contact in the glip desktop app, if you enter the company's name under "Company Name", it will not populate when sending a new fax and searching for the name. It will work if you enter the company's name under "First Name".

To add Admin role to view/access all user extensions call logs and recordings.

We have a manager who only has two initials in his last name. The phone system will not recognize it as a last name because it is only two initials.