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Enable "pause/mute" automatic call recording for call queue

Currently we are unable to pasus or mute recording in a call acceptted via call queue if we have automatic recording turned on. Please implement this feature as this will be a breach of Australian regulations.
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Call Logs- All Users

As the business owner, I need to be able to see each users call logs, text logs and video logs that each has on a daily/weekly/monthly basis
Guest over 2 years ago in RingCentral Phone 1 Already exists

allow desktop phones to use any number for caller id, at least numbers in the company

we have 2 phones in a room, I can get both phones to ring, but want calls returned to go to one phone to ring both
Guest over 2 years ago in RingCentral Admin Portal 2 Already exists


I'd like for live reports to be functional at least 50% of the time.
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Call Transfer

Should have a way to transfer an incoming call without having to actually pick up the call
Guest over 2 years ago in RingCentral Phone 0 Under review

service autopilot integrate with ring central platform

did not find service autopilot on the list of supported apps please creat an APA
Guest over 2 years ago in RingCentral Integrations 1 Under review

Leave comments on a repeating task and make those visible throughout the life of the task

In Classic version I could add a comment/reply that would be visible to users everyday of the task. So on Monday I could make a comment and on Thursday that comment is still visible on a daily repeat task. On the new version a comment made on Mond...
Guest over 2 years ago in RingCentral Web/Desktop App 2 Under review

Allow access to change availability hours for a limited extension device

We have our Polycom IP6000 conference phones set up as limited extensions but in some sites we'd like them to be able to take incoming calls 24 hours a day. Can only do this if the device is associated to a user and set up as such. Would like the ...
Jason Edinger over 2 years ago in Hardware 0 Under review

Make a Lite version of RingCentral IOS app (for devices lower than ios 12)

Please make a RingCentral ios app that is compatible to phones prior to IOS 12 because not everyone has Ios 12 on their Iphone or Ipad. It would be useful to make a Lite version that supports devices from IOS 8. Only minimal features needed. The f...
Harry Mitchell over 2 years ago in RingCentral Mobile App 0 Under review

Incoming Fax Settings

I would like to be able to have the administrator change the settings for the incoming faxes. We currently have one main fax line, but currently the fax line has to be connected to a user, and the settings are only available in the user's desktop ...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review