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Allow receipt of RingCentral call while on Android call without ending Android call.

Now I need a separate phone for Ring Central, I do not want two phones. I came here from Vonage after trying 8X8 unsuccessfully.
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Under review

Ability to dial "0" (or whatever) to return to Autoattendant when reached voicemail.

When a user is routed to someone's voicemail would like the ability for user to press a number (for example, "0") to escape voicemail and return to call queue. This would allow someone to speak to another person instead of being forced to hang up ...
Guest almost 3 years ago in RingCentral Phone 0 Under review

QM - Calibration Tool - Can't See Calibrator's Forms w/ Comments

When a calibrator submits their evaluation for a calibration, the calibration form is gone; it can’t be accessed anywhere. We should be able to see the different calibrators forms in the Calibration tool. All we see is the variance. We need to see...
Jennifer Lewis almost 3 years ago in RingCentral Contact Center 0 Future consideration

QM - Reports - Form Name Titles – Don’t Display Fully

In reports, the form names are cut off/short. When the user hovers over the form name, the full name should reflect. I have attached screenshots.
Jennifer Lewis almost 3 years ago in RingCentral Contact Center 0 Under review

QM - Reports – Only Active Forms Should Display

For reporting, inactive forms shouldn’t be on the drop-down list. This is too many to sort through. Please only reflect Active forms.
Jennifer Lewis almost 3 years ago in RingCentral Contact Center 0 Future consideration

Have printable fax confirmation pages in app

When a fax is transmitted, the system sends an email that shows the fax number, date, time and number of pages sent as a confirmation. It would be helpful if that information was in the app in a printable format. That way the fax sender could prin...
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Under review

Add Date & Time to body of an email meeting invite for RC Video

We are looking to have the date and time automatically added to the body of an Outlook email invite for RingCentral Video. This seems to work with RingCentral Meetings, see attached image. We schedule meetings with the RingCentral app
Guest almost 3 years ago in RingCentral Video 0 Under review

Consistent sound level from different participants in meeting

Everyone is living in meeting now. Some participants are low talkers or have terrible microphones. Others are loud. I have my speakers on max to hear one person and then someone else speaks and blows out my ear drum.
Guest almost 3 years ago in RingCentral Meetings & Webinar 0 Under review

Add a Visible Timer to Meetings

It would be nice to give speakers/presenters a visual queue on how much time they have left. People often present for longer than their allotted time because they are unaware of how much time they have used. Maybe have it hover over a shared scree...
Guest almost 3 years ago in RingCentral Meetings & Webinar 1 Under review

Admin Report of User Settings

A report that allows admins to view what a user has enabled/disabled in their settings and customizations would be useful.
Bethany Garcia almost 3 years ago in RingCentral Admin Portal 0 Under review