Customer Ideas Portal

When someone is dial to the site main number after business hours then the super admin or assigned extension user is receiving this call directly but the extension user is not able to identify the caller from which site number he is receiving this...

Right now, you can only search through a pre-built report on Contact Center, called the Contact History report. Even then, not all agents have access to the reports by default. Our agents constantly look back at old inquiries for PO#s or invoice #...

Currently it's about 5 places you need to click and 2 websites to have the live reports dashboard up. We use the live reports everyday to monitor the que and its too many clicks each day to get to seeing it needs reloaded if you leave the website ...

Your site boasts accessibility on the app, but what about desk phone? There needs to be enhanced mobility features for the desk top phones from potential screen reader when you press a button (ie press Transfer- it says "transfer") to eliminating ...

please add a call log feature where it adds caller's information like city, state and zipcode

In a call center environment managers are made to be on the floor than behind their desks. If an individual is having a hard time on the phone, it would be ideal to help right then and there rather than running back to the desktop to barge in on a...

It would be helpful if when updating Customer Answering Rules that the Rule you are in is identified somewhere on the screen. We have several rules for several locations and when interruptions occur you have to back out to find out which rule that...

I shouldn't be forced to go through the RC website to access call queue history.

Users block numbers. I want to review those number blocks and remove them if I deem them to be spurious Also, under Call logs I can block numbers.Again, I want to be able to report/ review and remove or remediate those blocks.