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Ability to Favorite Queues

Now that managers can see all queues, it is tedious to go through all to select their specific queue. The ability to "favorite/bookmark" queues would be very beneficial.
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Unchecked voice messages after a period of time (7 days) get forwarded automatically to another mailbox/email

Just signed up with RC with Teams. Concerned that users/staffs will not check their voice mail, so I'm being asked to switch off this good feature, even though they receive email directly
Phil Minett over 2 years ago in RingCentral Admin Portal 0 Under review

Agent State Change Raw Report

Is it possible to show in the Agent State Change Raw Report when the agent is completed with the call and stays in the Pending Dis status? It would help our agents to know how long they are in this status after every call.
Guest over 2 years ago in RingCentral Engage Voice 1 Already exists

Add Option to Include Video Calls with Voice Call Performance Reports

This would give more accurate reporting for how many calls are made and how much time is spent on calls by employees, regardless of whether they're video or voice only calls.
Evan Loewen over 2 years ago in RingCentral Analytics 1 Under review

Integration with Velocify CRM

Useful to be able to integrate the 2 for efficiency of use.
Tyler Dresslar over 2 years ago in RingCentral Integrations 2 Under review

International Toll-free number calling

For RingCentral to add the feature/ability to call international toll-free numbers. We have just received confirmation that this article from January 2019 is still accurate:
Guest over 2 years ago in RingCentral Phone 0 Under review

RingCentral Integration for Buildium

ring central integration for Buildium property management software.
Guest over 2 years ago in RingCentral Phone 1 Under review

Please can we have Admin access to reset Agents passwords on Contact Centre

Requesting a password reset on Contact Centre very often doesn't work and the user doesn't receive the email from NGAgentEventLog@incontact. It can sometimes take 2-3 times before the email goes through. It would therefore be extremely helpful if ...
Sarah Marshall over 2 years ago in RingCentral Contact Center 1 Under review

Add "Hub" to Office @ Hand windows app

The old Office @ Hand app had the "hub" button where you could see who was on a call and who they were on a call with. You call also see what #s were on park. This was very useful for many reason to all of my team members. Please consider adding s...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Polycom VVX 601 Presence feature

Can we have the feature availability to leave the main phone screen blank and add the users on the sidecar on the Polycom VVX 601 .
Brenna Rabon over 2 years ago in Hardware 1 Will not implement