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Customer Ideas Portal

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Call Queues set on Simultaneous are able to answer more then one caller.

Call queues are able to see all unanswered clients and answer multiple clients at a time by putting the pervious client on hold to answer the next client.
Guest over 2 years ago in RingCentral Admin Portal 1 Already exists

to have a +1 option for caller ID number

Requesting to have an option to have a +1 for the outbound caller id number. This will help with the number not to be tagged as spam or robo calls. This is currently a limitation on a feature
Guest over 2 years ago in RingCentral Contact Center 0 Under review

Detailed Call Log Information on the Desktop app.

If I use the computer app, I want to see where the call is coming from, what extension it is coming through. For example, on my phone app there is an small circle with an i in the middle that I can click on and it says To: 864-772-3410 (me) for ex...
Guest over 2 years ago in RingCentral Phone 0 Under review

Allow for disable users for the GLIP Chat to be able to retain their settings and group chat they were assign to

I noticed when you disable a user, it automatically removed them from every group chat/team they were assigned to. I think it would be great for an employee/user we disable to retains the teams/group chat they were assign to. Example: Employee A l...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Include Billing Details in the user report when exporting

The user list export only includes Cost Center name today. It would be helpful to include the Billing Details from the cost center in that report.
Bob Cupit over 2 years ago in RingCentral Admin Portal 0 Under review

Would be good if call handling contacts didn't show under 'flip' menu for active call

'Call handling', setup in the portal, is used for our call forwarding functionality. As such, when a user has PA number's added for call forwarding, they appear under the 'flip' menu when on a call, unfortunately, it doesn't work for flip.
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Select Whom to schedule a meeting before meeting details will populate

Using the RingCentral scheduler Add in, it always auto populate the meeting details in the body and the default "schedule for" is assigned to the same extension where email is connected. It would be a great idea, just like the old RCM app, to sele...
Guest over 2 years ago in RingCentral Integrations 0 Under review

Call integration with TekMetric

Thousands of auto repair shops use TekMetric (client billing software) AND RingCentral. To integrate the two programs would be so very helpful!!
Guest over 2 years ago in RingCentral Admin Portal 2 Under review

Customer would like to be able to Bulk Change IVR hours of operations, etc. settings for 500+ stores in RC Office.

Large Restaurant chain would like to have the option to bulk change the hours of operations, time of day, store hours, etc. in the RC Office IVR menu/settings.
Victor Rey over 2 years ago in RingCentral Admin Portal 0 Under review

Salesforce integration call pop up screen to appear even when salesforce is minimised.

If a call comes through on salesforce but you are not working from that screen maybe you have another tab open you can not see that there is a call coming through. Therefore to add a pop up screen for all calls.
Guest over 2 years ago in RingCentral Integrations 0 Under review