Skip to Main Content

All ideas

Showing 4972 of 4972

SMS: ability to SMS from the RingCentral website or email

As we start to make incredible use of your SMS service, we find it would be helpful if we could reply via one of the services mentioned above...Not all of our agents are so savvy as to have and be able to operate a smartphone, and we hope this is ...
over 2 years ago in RingCentral Phone 5 Planned

Text from the same main user number

we are unable to text from the main line
Guest over 2 years ago in RingCentral Phone 38 Planned

Call Queues: allow mixture of call handling (simultaneously and in fixed order)

In a particular extensions call forwarding section (home, mobile, office), you can set the phones to ring simultaneous or in a fixed order. You also have the ability to group certain numbers such that home + cell ring simultaneous for 4 rings, and...
over 2 years ago in RingCentral Phone 6 Future consideration

Call Presence when there is an outgoing call

I want the call presence feature to work when there is an outgoing call. I do not current use call que because I am using the auto receptionist because I need to be able to use all my numbers for texting. The problem is, because I am using the aut...
Main Line 4 days ago in RingCentral Phone 0 New

Voice response system

Ring cental itself has the capability to take input from callers my phone, can this feeature be added to us ?
Juan Glen 5 days ago in RingCentral Phone 0 New

RingCentral Reach Gold Partner Here. We are finding many of healthcare customers using NextGen EHR. Strong inteterest in a RingCentral integration with NextGen

embedded RingCentral App in NextGen EHR. Screen pops, dialing, possibly call records and call recordings.
Trent Smith 5 days ago in Developer Platform and APIs 0 New

Key Templates for Poly VVX450

Please add a key template for the Poly VVX450 so we can centrally manage speed dials and the function of the softkeys.
Vishal Gajipra 5 days ago in RingCentral Admin Portal 0 New

The audit history shows a date/time when the skill is last started or stopped, but the Modified User defaults to Miguel Martinez.

When looking at the Audit History for a skill, it shows the last time an outbound skill is started or stopped, but doesn't show the actual user who initiated the start or stop. Instead it defaults to Miguel Martinez, the admin for the call center,...
5866 - Miguel Martinez 5 days ago in RingCentral Contact Center 0 New

Skill Notification History report does not show user who uploaded call list when "auto-start" checkbox is checked.

There is a defect, where the Skill Notification History report does not show the User ID when a skill is started by the auto-start checkbox when uploading a call list. Therefore when reviewing the Skill Notification History report, when auto-star...
5866 - Miguel Martinez 5 days ago in RingCentral Contact Center 0 New

Turnoff messaging tab for MVP

Turn off messaging feature per Role. Allow customer to be able to select the Role to not have access to messaging with Desktop or mobile app. This will allow customer to restrict outside contractors for security reasons.
Tony DaSilva about 2 months ago in RingCentral Web/Desktop App 0 Under review