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Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

It would be extremely useful to be able to disable an associate from removing themselves from taking queue calls. As you can imagine, if an employee chooses they no longer want to take calls but their supervisor did not approve it. They could stop...
Brandi Bonnet almost 2 years ago in RingCentral Admin Portal 13 Under review

Rejecting Call Queues, send to VM

We have a few users. We offer the option for callers to press 1 to call everyone simultaneously so that the first available user can get the call. If any individual user rejects a call in the queue, RingCentral waits five seconds and then rings th...
Gregory Hitzel about 2 years ago in RingCentral Phone 11 Future consideration

Custom fax coverpage upload allowable for Email faxes please!!! - HIPPA

Good afternoon, I was very happy to see that Ring Central Desktop ap fax allows me to create a custom fax cover sheet to add on all outgoing faxes processed through the desktop ap because our company is required to have a specific HIPPA statement ...
Alex McClelland over 2 years ago in RingCentral Phone 28 Planned

We can't delete tasks or remove them from already deleted groups.

We can't delete tasks or remove them from already deleted groups.
Алихан САПАРОВ about 1 year ago in RingCentral Web/Desktop App 1 Under review

Create Shareable Link to RCV Recordings

Currently RCV only allows you to share RCV recordings directly with participants in that specific meeting. It would be useful to have a direct link to the recording that anyone could access, sent by some other means (e-mail, IM, etc.). The inabili...
Dave Carlson over 1 year ago in RingCentral Video 6 Future consideration

Please add an optional setting to automatically forward all calls when on a call or video.

When on a call, there is currently no way to automatically silence or forward incoming calls. This is disruptive to the current call, especially because the ringing of the incoming call is louder than the person on the current call. The user can c...
Brita Rust over 1 year ago in RingCentral Web/Desktop App 0 Under review

In the task window, you cannot move the side border, which is very inconvenient and prevents you from using your application.

Good afternoon, I really love your application, it will save me in difficult moments and makes me happy every day. And I would like to learn and help you improve it. I have encountered such a problem. In the task window, you cannot move the side b...
Алихан САПАРОВ about 1 year ago in RingCentral Web/Desktop App 1 Under review

The text is cut off when editing the task

On RC Classic: When you open a task to edit it, you can press and hold the corner button that allows you to expand the field. This feature is missing in the new app. Why it's useful: When you have a lot more information to add to a task than just ...
Алихан САПАРОВ about 1 year ago in RingCentral Web/Desktop App 2 Under review

Delete bulk messages/Conversation in Unified App

There needs to be a way for admins to delete bulk messages.
Guest over 2 years ago in RingCentral Web/Desktop App 21 Future consideration

Share host Audio in RC Video in Desktop App

RingCentral Meetings and Zoom support sharing Host audio to a presentation. From our testing yesterday this is possible IF the RC Video session is started from the web app, but not if started from the all-in-one desktop app. Why:It is often useful...
John Nickell about 1 year ago in RingCentral Video 4 Planned