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Customer Ideas Portal

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pass the original did on call tranfer

I need ring central to pass the original caller id when transferring currently it passes the caller id from the agent that picked up the call meaning I can't track the calls outside of ring central.
salvador ocana about 1 month ago in RingCentral Web/Desktop App 0 New

Option to re-route the call from announcement only extension to IVR Menu

Would like to get or have the option to forward the call from an announcement-only extension to the IVR menu or other extensions?
Ralph Reyes about 1 month ago in RingCentral Admin Portal 0 New

Request additional Call Recording Announcements

We would like to have more than one Call Recording Announcement This would allow us to have inbound and outbound different recording warnings required by our industry. Currently agents must read a script, but new agents can sometimes forget and th...
Michael Nelson about 1 month ago in RingCentral Admin Portal 2 New

Turn Custom Rules on and off Via a Physical handset.

this would be useful because a lot of customers don't want to have to login to the web portal to do this. they want a button programmed on the handset that they can just push to turn on and off. Same goes for the RC PC App. if it can be done in th...
Webb Bros Admin about 1 month ago in Hardware 0 New

run user status report

we would like the ability to run a user report that could breakdown the following user stats related to availability in call queues, measured in total time:- on a call- idle (user available but not on a call)- DND
Pete Johnson Tech about 2 months ago in RingCentral Analytics 0 New

Reduce Pulse alert minimum time

Currently in Pulse, the minimum alert time is 30 seconds. This is ~6 rings. If a customer is in queue past 3 rings, often they disconnect. It would be great to have the option to choose shorter (5 seconds if possible). Thanks!
James Specht about 2 months ago in RingCentral Contact Center 0 New

Dual synchronization from phone to desktop application

Would like to see that the call presence when changed on the phone also update the app. So they do not have to always use the desktop application to put their phone into DND
Todd Poling about 2 months ago in RingCentral Phone 0 New

Mass text messaging

I would like to be able to send text messages to more that 10 people at once
Annet Asio-Pasquali about 2 months ago in Developer Platform and APIs 0 New

Mitel Do Not Disturb presence

Please add the ability for users to see when a phone has been placed on Do Not Disturb. Currently, if a Mitel phone is placed on Do Not Disturb their presence still shows green/available. If a phone is o Do Not Disturb the phone should show a red ...
Kena Mann about 2 months ago in Hardware 0 New

Increase max records shown/extend timeframe in audit trail

Since there are a lot of changes logged in the audit trail, past changes logged are getting overridden by new changes. Submitting this on behalf of the customer so they can still get/access the changes made on the account, even if it is done past ...
Aya Vince Cruz 2 months ago in RingCentral Admin Portal 0 New