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Customer Ideas Portal

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Change agent state through Max Supervisor

When launching supervisor I want the ability to change an agents status for example if I wanted them in available and they were unavailable I can manually change their status for them or vice versa
Guest over 1 year ago in RingCentral Contact Center 3 Future consideration

Call Queue Position

Call Queue Position when customer is waiting, it should say there are 2 callers ahead or 1 or 5 callers ahead.
Guest over 1 year ago in RingCentral Phone 5 Future consideration

Analytics - IVR key presses as a KPI option

Be able to see what IVR key presses are being used for a site/branch within analytics site. Right now we have no way to track routing to shared que's from branches using it. i.e. caller pushes 2 on ivr, is routed to a large multi site que. i would...
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

See entire class while sharing screen!

When you are sharing your screen with a classroom of students as a host, the gallery view of your students turns into a strip of about 4-5 only. There is no way to see the rest of the class until you stop sharing. In a classroom setting, this proh...
Guest over 1 year ago in RingCentral Meetings & Webinar 2 Future consideration

Forward voice mail message option

All users of RingCentral App for desktop would benefit. Include the ability to forward a voice mail message to another user on the system. Current options only allow download but no forward. The option exists in the call log on the web to forward ...
Tracey Lulek almost 2 years ago in RingCentral Web/Desktop App 1 Future consideration

Option to disable the beep before a page

Give us the option to disable the beep when paging.
Guest almost 2 years ago in RingCentral Mobile App / RingCentral Web/Desktop App 6 Future consideration

Allow personalized ringtones for mobile phone

Can you please make it possible to choose personal ringtone for calls on the mobile app? The options you have are bad and not one even sounds like a telephone. This is a simple feature available on pretty much every other app. I want to be able to...
Guest over 2 years ago in  1 Future consideration

Hide Non - Video Participants

Currently the Ring Central platform shows cell phone number as two separate users. In other planforms there is a way to "Hide Non-Video Participants". I suggest that Ring Central add a way to hide the cell phone numbers of those who enter a video ...
Guest about 1 year ago in RingCentral Video 1 Future consideration

Able to see what RC Application that user are using (Mobile or PC app).

If RC is going to retire or sunset a application the customer need to be able to tell if any of the user are using the retire application.
Bruce Lytle over 1 year ago in RingCentral Web/Desktop App 1 Future consideration

Remove the announcement to announce yourself when doing a conference call

With the newest RingCentral update, we are having all 3 parties on a simple conference call, hear a notice to announce yourself to join a call. This is not a meeting that we've scheduled, it's a simple connection of 3 people. We should have the op...
Jay Puppe over 1 year ago in RingCentral Web/Desktop App 2 Future consideration