Allow multiple people to call monitor at the same time
Useful for training multiple people at the same time to be able to have both (or all) be able to listen on one call. Call monitoring is great because you don't need to set up y connectors
Allow admin management of virtual background feature for meetings
It would be nice if I could easily deploy a virtual background to all my users and set that background as the default background for them to use in meetings. This would be great so we could easily have a standard virtual background for all our emp...
Which queues are a user assigned to - instead of having to go through each queue to find out
Instead of having to look through each queue (especially when you have 80) to see who is a member, it would be beneficial to be able to click on a user and see which queues they have been assigned to.
Improvement for Pausing and Stopping Automatic Call Recordings
It is currently not possible to pause or stop recordings when the automatic call recording feature is turned on. We would like to have that ability. The current method to pause or stop a recording is only available with the on-demand (manual) reco...
There's an option to enable/disable the RC app to be started when Windows starts, but it would help to have the option for RC to start minimized when it starts together with Windows
Add Webinar Registration Details on Registration Page
this was for Webinars on RCM. They are basically setting up recurring webinars with each webinar having a different topic in the webinar series. Currently, the registration page only shows the dates/times and does not offer them an option to put a...
We (my entire work team) would like the option to set our chat status to "Away" as well as to add text along with it. Right now, the only options are Available, Not Available and Invisible.