Customer Ideas Portal

I'm a business owner and I want the functionality call masking without stopping the recording for mvp plan for the purpose of credit card transactions. This is URGENT.

Need a metric on how many calls go to voicemail and what time of day they are going to voicemail. This will help determine staffing.

It would be good to adjust the delay as some people would want a shorter delay, or no delay at all to speed up the call.

the Maximum caller wait time in queue goes from 30 secs to 1 min. can 45secs be added?

On the desktop app, I can add a url to open after I answer a call. For parity, I would like to be able to do the same on the Mobile app. Open a URL when I answer a call from the mobile app.

We would like the ability to add a secondary fax recipient when the original fax recipient is out of office with out super admin having to manually change it each time. Also, the ability for all users to have the ability to chose company fax numbe...

Be able to block certain users in different departments to have calls with specific phone numbers. Example, when you have two tier of sales. Make sure people that attract users to your platform are not calling our premium users.

Change Network in RingCentral App to either Wi-Fi or mobile data

Would be nice to have a way to set DND at a user level in the Ring Central app. For insance going to lunch, set DND for 1 hr, this way it automaically accepts Q calls after the hour break and you dont "forget" to turn it back off.

For multi-site organization it would be helpful to include site info in HUD