Customer Ideas Portal

Customer wants was RC App will serve as his dialing pad and desk phone were he can communicate and talk with his customer (Grandstream GXP1610)

Does RingCentral have the functionality to Red flag a number to the agents. For example - If a caller is abusive , can we add a flag that will notify the agent getting the call through RingCentral that they have a potentially abusive caller ?

per security, we only allow privileged user to make recording during RingCentral video meeting

We would like to share links to cloud meeting recordings as we need to share this information with clients for trainings, for example. We would like to be able to share these meeting recordings without having to download the file and send the reco...

Would it be easy to have a time option for the RingCentral application, How can I add a column with this data

In my case, we need to permit a user to export/download SMS logs, but per RingCentral technical support, the only way to achieve this is to elevate the user to Super Admin. This goes against industry best practices of "least privilege." It would b...

remove or add option for stop handling time recording when call was transfer

Currently, the supported maximum number of members for simultaneous ringing for call queue members is 50. Please consider increasing it to more than that.

Have an option to turn off notification directly from RC app to stop getting notification when a user log in from a common desk phone

Optimize the blocked calls section in the admin portal (User>Phone>Blocked Calls) we have thousands of blocked numbers and it loads/displays all numbers in a single panel that causes the browser to become so slow and worst unresponsive all t...