Customer Ideas Portal

Imprivata is a secure MFA solution typically installed on a device such as a cellphone. Since we are not issued cellphones, RingCentral is our only business solution for phone and SMS, it would only make sense for Imprivata to function through RC ...

Become the telephony solution for Housecall Pro and/or other FSMs.

We would like to be able to see how many callers accessed + used our company directory (option 2 in our IVR). This would help us determine whether the company directory is being used more or less than other options in the menu.

May i request a report where i can capture "Unavailable" time by user on hourly basis

I would like to be able to see details about voicemails; specifically when they came in who they came into, and be able to click on the que or individual to see their call history and identify if they called that number back.

Allowing us to have a place in the RC app to integrate ticket submission to SysAid so our users can stay within the RC app while also reaching out to Support.

If the calls for each region could automatically go to that office first before being sent to other offices it would assist in the service quality for the customers. I.e. if South Coast calls could go to south coast reception first and Sydney call...

Please add an option for specific date ranges when adding subscriptions for call volume reports. We like to pull a mid week report once a week on Thursday morning showing productivity from Mon-Wed of that week. The weekly frequency will only pull ...

It will help a lot if we could have an integrations with DRS - Driver Recruitment Software for both calls & SMS for UK customers.

This would help new home sales businesses to utilize the Lasso integration with Ring Central to maximize work flow.